Head of Fraud & Risk Management Operations

Raisin•Lehi, UT

3d•Hybrid

About The Position

The Fraud & Risk Management Operations team protects Raisin’s U.S. business across the entire customer lifecycle, from onboarding and KYC to bank account authentication, deposits, withdrawals, and ongoing account monitoring. As a high-growth, multi-bank deposit marketplace, Raisin operates in a dynamic environment where fraud threats evolve rapidly across identity, payments, and digital banking ecosystems. Our team owns the strategy, execution, and continuous improvement of the controls that safeguard the platform while enabling a seamless customer experience. We partner closely with Product, Engineering, Compliance, Data, Payments Operations, and Customer Service to make fraud prevention a competitive advantage. The Head of Fraud & Risk Management Operations is Raisin US’s most senior fraud operator, responsible for defining the fraud strategy, leading fraud operations, and building an end-to-end fraud prevention ecosystem that scales with the business and its evolving products. You combine strategic risk management with deep operations management expertise, spending substantial time in the trenches understanding fraud patterns, coaching teams, and driving day-to-day execution. You bring extensive fraud domain expertise in financial services, preferably from respected financial technology companies. You will bring expertise in ACH/payment fraud, identity risk management, along with experience with build and implementation of modern fraud models, decision systems, and predictive solutions to address emerging threats. You will oversee a team that includes fraud operations, analytics, investigations, and you will work with Legal and Compliance and our banking partners on KYC and financial crime risk. You will also be a thought partner to product and engineering leadership as we evolve Raisin’s fraud infrastructure and data foundations. This role is designed for a builder, someone energized by imperfect environments, motivated to design strong systems from the ground up, and comfortable and energized by being accountable for both strategy build and hands-on execution on a daily basis.

Requirements

12+ years in fraud risk management, fraud operations, fraud prevention, or financial crime within fintech, digital banking, payments, or consumer credit.
Deep knowledge of U.S. fraud typologies: identity theft, synthetic identity, mule activity, ATO, ACH fraud, first-party abuse, and bank-linking fraud.
Proven leadership of fraud operations teams, ideally across both manual review and complex operational workflows.
Familiarity with fraud model development and evaluation (not required to be hands-on but must understand methodologies, monitoring, and implementation lifecycle).
Strong experience with fraud tools, data providers, device intelligence, and modern fraud technology stacks.
A hands-on, roll-up-your-sleeves operator who thrives in high-growth fintech environments.
Comfortable (enjoys) shifting between strategic thinking and tactical execution.
Highly accountable, self-directed, and proactive, a leader who does not need handholding.
Entrepreneurial, curious, data-driven, and motivated by building systems in a fast-paced, evolving environment.
Exceptional communication skills with the ability to influence senior stakeholders.

Responsibilities

Own and evolve Raisin’s U.S. fraud strategy across onboarding, KYC, account linking, payments, and account lifecycle management.
Build the long-term roadmap for fraud prevention, including data, tooling, modeling, automation, and operational processes.
Translate emerging fraud trends, regulatory expectations, new products, and technology innovations into actionable business strategy and automated fraud prevention solutions.
Build predictive fraud management solutions to identify and address new fraud patterns before they impact Raisin’s bottomline.
Represent fraud risk in executive forums and serve as a trusted advisor to senior leadership.
Lead daily fraud operations, including identity verification, account authentication, ACH/payments fraud review, transaction monitoring, and investigations.
Provide direct leadership, coaching and development to employees within Fraud and Risk Operations.
Ensure SLAs, accuracy, and throughput targets are consistently achieved while maintaining low customer friction.
Build efficient, scalable, resilient operational workflows using automation, decision engines, and modern fraud tools.
Partner with Customer Service and Payments Operations to minimize customer disruption while controlling fraud exposure.
Drive continued evaluation, deployment, and optimization of fraud solutions including: IDV/KYC, Device and behavioral intelligence, Account linking and bank verification tools, ACH risk and behavioral scoring solutions, Case management and decisioning platforms.
Define requirements for fraud model development, specially predictive fraud models, feature enhancements, monitoring, and model governance.
Work with Data and Engineering to strengthen data pipelines and integrate new signals across device, behavioral, graph, and payment telemetry.
Oversee the development of fraud dashboards, KPIs, and performance reporting.
Monitor fraud losses, false positives, customer friction, and operational efficiency and proactively recommend changes to address issues.
Partner with Customer Service and Marketing to understand the voice of the customer and recommend solutions that balance customer experience and risk exposure.
Lead deep-dive investigations into new or emerging patterns and convert findings into durable controls.
Continually refine rules, thresholds, and step-up authentication flows.
Collaborate with Compliance, Legal, and Partner Banks on escalations, unusual activity, and regulatory expectations.
Integrate fraud risk perspectives into product launches, customer experience flows, and engineering initiatives.
Support AML/KYC risk governance and customer risk scoring.