Director, Marketplace Fraud & Risk Operations
About The Position
The Marketplace Risk group sits within Turo's global Trust and Safety organization and is central to keeping Turo safe, resilient, and trusted. The group owns Fraud Prevention and Chargebacks — preventing payment fraud, protecting identity and account security, improving chargeback outcomes, and reducing vehicle theft risk at scale. We monitor complex fraud patterns, protect billions in transaction value, and deliver the operational and analytical strength a global marketplace demands. Reporting to the Vice President, Trust and Safety, you will own the strategic vision and operational execution for Turo's global fraud prevention and chargeback functions. This is a role for a leader who operates at multiple levels — setting long-range strategy, driving cross-functional roadmaps, and diving deep into complex fraud and chargeback analyses when the business requires it. Your leadership will shape the systems, policies, and operational frameworks that protect the marketplace and the customers who depend on it.
Requirements
- 10+ years of experience in Trust and Safety, Fraud, Risk Management, or a related field, preferably in a marketplace, fintech, or technology environment
- 8+ years leading teams, with demonstrated ability to develop managers, specialists, and vendor-supported operations at global scale
- Proven ability to design scalable solutions across policy, tooling, enforcement, and operational frameworks
- Deep analytical capability with fluency in SQL, Excel or Sheets, and data visualization tools
- Strong track record of leading cross-functional initiatives in partnership with Product, Engineering, Analytics, Finance, and Operations
- Skilled at structuring complex or ambiguous problems and translating analysis into clear recommendations and action plans
- Experienced in creating executive-level narratives and presentations that connect data to strategy
- Collaborative communicator who can influence and align stakeholders across teams, levels, and global locations
- Comfortable operating in a fast-moving environment with a bias toward improving systems, processes, and outcomes
Nice To Haves
- Advanced degrees or relevant certifications such as Certified Fraud Examiner (CFE)
- Background in two-sided marketplaces or mobility platforms with an understanding of supply and demand risk dynamics
- Experience with risk tooling such as Sift, Socure, or Ekata, and familiarity with payment systems such as Stripe
Responsibilities
- Own the strategic planning, prioritization, and execution of Turo's global fraud prevention, chargeback management, and theft mitigation programs
- Lead, develop, and hold accountable a team of managers and subject matter experts across internal and vendor-supported operations
- Build frameworks and processes that drive global alignment, operational consistency, and scalable performance across in-house and outsourced teams
- Monitor risk signals and operational controls, identify gaps, and prioritize actions that reduce losses and strengthen prevention
- Partner with Product, Engineering, Analytics, and Data Science to deliver tooling improvements, risk controls, and automation that reduce fraud while limiting false positives
- Synthesize complex risk metrics into clear, executive-level narratives and recommendations for senior leadership and cross-functional partners
- Drive quarterly strategy planning tied to measurable outcomes across fraud reduction, chargeback performance, theft mitigation, and customer protection
- Develop teams through coaching, talent planning, and structured QA programs that elevate performance globally
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- In-office lunch, office snacks, and fun activities (for in-office or hybrid roles)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
