Head of Field Operations - East

Farmers Insurance

2d•Hybrid

About The Position

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Requirements

Bachelors degree required.
Knowledge of insurance business and business operations, i.e. product, claims, distribution management, legislative and regulatory affairs, financials, etc.
10-15 years related background
Ability to develop strategic plans and lead cross-functional teams to ensure the viability of EA channel
Ability to collaborate, influence and lead essential to success.
Strong problem-solving ability, in addition to creative and strategic thinking ability.

Nice To Haves

Insurance designations preferred (example, CLU, ChFC, FSCP, CPCU).

Responsibilities

Act as deputy for the Regional President on the Profitable Growth Team and in all matters relative to the general management/leadership in the territory, including building operating plans to support business strategies.
Be a primary point of connection between field integration and territory office.
Oversee successful territory implementation of national programs, including segmentation efforts designed by the field integration team to drive results.
Ensure operational leadership consistent with other field operating leads --managing all territory reporting, financial analysis, segmentation coordination, promo management, calendar management, measurement and overall operational rigor/excellence.
Manage the territory budget and be a key contact for executing on results-focused strategies, such as deployment, agency development, life engagement, BI engagement, etc.
Understand the loss ratio trajectory for individual states and be a key contact for product partners as they review rate-action decisions.
Manage virtual coaching efforts of the inside sales consultants (combination of territory resources and resources centralized on the inside sales team); ensure coordination with the sales directors to ensure segmentation efforts are calibrated and targeting agencies with optimal opportunities.
Work with the Agency Development team to represent the strategic deployment needs of the territory based on the strategy set forth by the Head of Territory.