Head of Enterprise Semantic Analytics & BI Platforms

Citizens Financial Group•Johnston, RI

2d•Hybrid

About The Position

The Head of Enterprise Semantic Analytics & BI Platforms will lead Citizens’ enterprise semantic analytics strategy, with primary accountability for building a scalable, governed, and auditable semantic delivery capability on the AtScale platform. The role establishes the operating model, processes, governance, and delivery discipline needed to translate business requirements into trusted semantic models for reporting, analytics, self-service, and natural language query across Citizens. The role partners closely with business leaders, Enterprise Data & Analytics, Data Management, Technology, and external partners, including Tiger Analytics. It leads a small team of technical experts and coordinates cross-functional resources across the U.S. and India. This is a visible transformation role requiring technical credibility, executive presence, operating discipline, and the ability to build an enterprise capability where an established operating model does not yet exist. Approximately 80% of the role focuses on semantic analytics, NLQ, governance, delivery, adoption, and transformation; approximately 20% focuses on BI platform strategy and modernization. The leader also provides strategic oversight for Power BI, Tableau, Alteryx, and WebFOCUS; leads the continued implementation and expansion of Power BI; and develops Citizens’ enterprise natural language query capability. The position is hybrid, with four days per week onsite and one day remote, on a Monday–Friday schedule of 40 hours per week.

Requirements

Significant leadership experience across enterprise analytics, BI, semantic modeling, or data platforms.
Strong technical understanding of semantic and dimensional modeling, governed metrics, metadata, lineage, data governance, and enterprise BI architecture.
Strong Power BI architecture, governance, and enterprise deployment experience.
Demonstrated ability to create controlled, auditable, and repeatable delivery processes.
Experience managing external technology or consulting partners.
Strong executive communication and stakeholder-management capabilities.
Experience leading geographically distributed teams.

Nice To Haves

Direct experience with AtScale; experience with comparable semantic layer technologies is also relevant.
Experience with natural language query, conversational analytics, or AI-enabled BI capabilities.
Financial services or another highly regulated industry background.

Responsibilities

Establish and lead the enterprise semantic layer operating model using AtScale.
Create a repeatable semantic development process covering business requirements, metric definition, semantic model design, development, validation, certification, deployment, and ongoing management.
Establish an auditable and traceable workflow linking requirements, metric definitions, design decisions, development artifacts, validation results, approvals, and production releases.
Ensure semantic models are scalable, reusable, governed, and aligned with enterprise data standards.
Partner with business stakeholders to translate analytical needs into clear requirements and governed metrics.
Drive standardization, reuse, automation, and continuous improvement across the semantic development lifecycle.
Lead the relationship with Tiger Analytics for semantic layer design and development.
Establish roles, delivery expectations, quality standards, and governance across Citizens and external partner teams.
Oversee and technically challenge solution design and development, leverage partner capabilities and accelerators, and build Citizens’ internal semantic expertise.
Establish validation and certification frameworks for semantic models and governed metrics.
Ensure results are reconciled with authoritative sources and validated appropriately by business and data owners.
Establish controls for auditability, traceability, lineage, data quality, approvals, and change management.
Partner with Data Governance, Risk, Finance, Technology, and business teams to resolve conflicting definitions and clarify ownership.
Own business adoption of semantic models across reporting, analytics, and self-service use cases.
Establish adoption and value metrics covering utilization, reuse, stakeholder satisfaction, and business outcomes.
Drive migration from fragmented or duplicative reporting logic toward governed enterprise metrics.
Lead organizational and process changes needed to embed semantic analytics into business operations.
Lead development of Citizens’ enterprise natural language query capability.
Establish the architecture, governance, security, controls, and operating model for safe conversational access to enterprise data.
Ensure NLQ capabilities are grounded in governed semantic models and certified metrics, and define a roadmap for conversational and agentic analytics.
Provide strategic oversight for Power BI, Tableau, Alteryx, and WebFOCUS, and develop the enterprise BI platform strategy.
Lead the continued implementation and expansion of Power BI across Citizens.
Establish platform architecture, administration, lifecycle management, and integration standards for the semantic layer.
Partner with Technology and Engineering to ensure platforms are safe, stable, scalable, and appropriately governed.
Lead the Semantic Layer Steering Committee and provide executive reporting on delivery, adoption, risks, dependencies, partner performance, and decisions.
Communicate complex technical and data topics effectively to senior business and technology executives.
Drive decisions involving competing priorities, metric definitions, ownership, and delivery sequencing.
Serve as the senior escalation point for semantic analytics delivery and BI platform issues.
Lead and develop a small team of technical and delivery professionals, including distributed and matrixed resources across the U.S. and India.
Build a culture of accountability, technical excellence, collaboration, and business outcomes; attract, develop, and retain technical talent.
Challenge design and architectural decisions while managing through technical experts.