Head of Engineering (Customer Journey and Monetization)

Postman•Cupertino, CA

10h•Onsite

About The Position

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. As the world learns to operate in the agentic era, Postman is reinventing itself as the AI-native API platform where humans and agents can collaborate in a secure and scalable fashion. The company is building a product that provides value to developers building and consuming APIs as well as engineering leaders managing large scale distributed services alike. This role is for an exceptional engineering leader with a product mindset and a passion for building scalable platforms. As Head of Customer Journey and Monetization Platform, you will build the next generation of the Monetization platform, leading multiple teams within Monetization Engineering. Your role involves designing, implementing, and running critical tier 0 services for the company. You will also be responsible for understanding the core customer personas and optimizing their core journeys within the product, leading to stickiness, higher adoption and growth. The ideal candidate is a strategic leader with attention to detail and a relentless drive for quality, able to balance short-term needs and long-term objectives. They should be able to build and motivate high-performing teams, be generous listeners, have an extreme bias for action, and have experience building high-performance teams in an AI-first world. The ideal candidate is also strongly aligned with Postman's values of curiosity, transparency, honest communication, inclusivity, diversity of opinion, and delivering the best user experience.

Requirements

Master’s degree in a Computer Science or equivalent industry experience
Experience leading and managing globally distributed teams
5+ years of experience coding and familiarity with common programming languages (e.g. C, C++, Java, PHP, Python, JavaScript, NodeJS)
10+ years of engineering experience building end-end back end services
Experience in recruiting, structuring and managing engineering teams
Demonstrated experience leading cross-functional projects with a meaningful impact on the business
Exceptional problem solving, design, and analytical skills
Demonstrated experience designing highly scalable systems
Sense of humor

Nice To Haves

Experience with commerce and payment platforms is a plus

Responsibilities

Hire, build and support multiple engineering teams. Be an effective manager of managers.
Hire, retain and grow exceptional engineering talent
Provide technical leadership for the architecture and help the teams build highly secure, scalable, reliable and performant systems that can cater to the needs of hundreds of millions of developers
Provide technical leadership to identify dependencies and review key designs to ensure consistency with architecture and support for the business
Lead the team to deliver on multiple projects in collaboration with key stakeholders
Build an operational center of excellence with effective observability, considerations for scale and performance and focus on quality
Understand Postman’s core customer journeys
Influence and collaborate with product management to create frictionless, high-impact experiences leading to stickiness, high adoption and growth
Help the teams prioritize work, create a balanced roadmap
Define, measure and own key metrics for the performance of your team and set clear expectations and goals
Work closely with senior leadership to drive org design, set and execute the roadmap and influence the strategy
Collaborate with cross functional teams to align on goals, drive engineering initiatives, and create broad organizational impact