Head of Engineering

Seer • San Francisco, CA

1d

About The Position

Seer is a cloud-based SaaS solution revolutionizing the way retail salespeople personally engage with their customers and directly grow revenue. We’re a Y-Combinator backed startup and our customers are some of the largest and most well-known global retail brands. Our users depend on Seer to engage their customers with personalized and targeted communications. As the Head of Engineering, you will architect our platform strategy. You'll work on everything from developing new features, adding enhancements, troubleshooting bugs, and directly supporting our clients with technical issues. In addition to being deep in the code, we're looking for someone who is ready and eager to continue building and refining Seer’s well-loved product.

Requirements

• 8+ years of experience in software engineering with a track record of technical excellence.
• Hands-on experience in full-stack development, with a deep understanding of both front-end and back-end technologies.
• Strong understanding of software architecture, design patterns, and best practices.
• Proven ability to manage and deliver complex projects on time.
• Knowledge of Agile methodologies and project management tools.
• Strong communication skills and a passion for building open, proactive, and transparent communication lines with clients and internal teams.
• A strategic mindset with the ability to prioritize development enhancements and align them with business goals.

Nice To Haves

• Experience with Vue.js, React Native, Django, Node.js, GitHub Actions, EC2, CodeDeploy, S3.

Responsibilities

• Architect our platform strategy.
• Develop new features, add enhancements, and troubleshoot bugs.
• Directly support clients with technical issues.
• Maintain and evolve Seer’s front-end and back-end.
• Ensure technical compliance with Seer’s Agreements/Service Level Agreements (SLAs).
• Triage client tickets ASAP.
• Build open, proactive, and transparent communication lines with clients.
• Act as the front-line manager for tech support and bug fixes.
• Establish conventions for code quality, review, and development.
• Project manage all Engineering Projects, including creating project plans and timelines, delivering internal and external status updates, and managing Engineering ticket updates.

Benefits

• Competitive salary and equity package.
• Opportunity to work directly with the founders and make a significant impact on the company's direction and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed