Head of Engineering, North America

Heidi•San Francisco, CA

1d•Onsite

About The Position

Heidi is building an AI Care Partner that works alongside clinicians to make healthcare more continuous and deeply human. The company is seeking a Head of Engineering for North America to lead and grow the engineering team, set technical direction, and drive the company's forward-deployed engineering efforts with enterprise customers. This role involves recruiting and developing talent, owning deployment reliability and integration performance, and directly impacting commercial success. The position reports to the President of North America and collaborates with global product and engineering teams.

Requirements

A technically credible engineering leader who can recruit and lead a high-performing distributed team and still get into the weeds when it matters.
Still a working technical contributor. Capable of architecture reviews, setting standards directly, and assessing technical decisions.
Proven experience with forward-deployed or professional services engineering in a regulated enterprise environment.
Deep familiarity with AI agents and complex enterprise integrations in regulated or high reliability environments.
The ability to communicate fluently in both product and engineering languages and earn trust with the leadership team across geographies.
A bias for velocity paired with the discipline enterprise healthcare demands.

Nice To Haves

Healthcare or clinical technology experience is a strong plus.

Responsibilities

Lead and grow Heidi’s North America engineering team, setting technical direction, standards, and culture.
Partner closely with the Regional PM to translate North America market needs into clear product requirements, and advocate for NA priorities with globally distributed product and engineering teams in Australia.
Drive and scale our forward-deployed engineering motion, designing, executing, and continuously improving on-site and deep integration work with enterprise customers.
Recruit and develop world-class engineering talent from the San Francisco AI ecosystem, building capability across agentic and revenue cycle engineering squads.
Serve as the technical voice for North America in global product and engineering discussions, driving the local technical roadmap and influencing global platform architecture.
Own enterprise deployment reliability and integration performance across NA health system customers, ensuring the stability and trust that health systems demand.
Own Commercial Time to Market. You’re accountable for a secure, scalable and resilient system and the execution of sprints; and you also directly tie engineering output to pipeline conversion and customer expansion.
Report directly to Jessie Young (President, North America) and work in close collaboration with the global Head of Engineering and Head of Product based in Australia.