Head of Engagement Management - Data as a Service

Snorkel AI•Redwood City, CA

12h

About The Position

The DaaS Engagement Management team sits at the center of Snorkel AI’s Data-as-a-Service business, partnering with leading AI labs and enterprises to deliver high-quality datasets that power frontier AI systems, and reports into the GM of the business. The team is responsible for driving customer adoption, consumption, and expansion, working closely with Sales, Delivery, Product, and Engineering. This function is a critical driver of revenue realization and net revenue retention (NRR) for the DaaS business. As the Head of Engagement Management, DaaS, you will lead and scale the Engagement Management function, owning customer outcomes, consumption, and revenue realization across the DaaS business. You will be responsible for building and managing a high-performing team of Engagement Managers, setting strategy, defining operating rhythms, and ensuring the team is focused on the highest-impact customer opportunities. You will partner closely with Sales leadership, Product, and Delivery to drive expansion, improve customer retention, and maximize revenue from existing accounts. This role blends team leadership, customer success strategy, and commercial ownership—you are accountable for both the success of your team and the overall growth and health of the DaaS customer base. You are a strong operator and people leader with a track record of building and scaling customer-facing teams in high-growth environments. You bring a balance of strategic thinking and execution, and are comfortable owning both customer outcomes and revenue performance. You thrive in ambiguity, are highly collaborative, and have experience working cross-functionally to drive both customer success and business growth. You are motivated by building durable customer relationships and scalable systems that drive long-term impact.

Requirements

8+ years of experience in customer success, account management, consulting, or similar roles in a technical or data-driven environment
3+ years of experience leading and scaling customer-facing teams
Proven track record of driving customer adoption, consumption, and expansion at scale
Experience partnering closely with Sales leadership in a shared ownership model of revenue growth
Experience leading teams in consumption-based or usage-based business models
Experience driving net revenue retention (NRR) and expansion metrics at scale
Strong leadership and organizational skills, with the ability to set strategy and execute through teams
Experience building processes, playbooks, and operating rhythms in high-growth environments
Excellent communication skills, including executive-level stakeholder management
Technical aptitude in data, AI/ML, or related domains
Ability to operate in fast-paced, ambiguous environments
Willingness to travel up to 20%

Nice To Haves

Background in AI/ML, data infrastructure, or data services businesses
Experience working in high-growth or early-stage environments building functions from the ground up

Responsibilities

Build, lead, and develop the Engagement Management team, including hiring, coaching, and performance management
Define and execute the Engagement Management strategy, aligning team priorities to business goals (consumption, NRR, expansion)
Own overall customer consumption, adoption, and revenue realization across DaaS accounts
Partner with Sales leadership to drive expansion strategy and execution across key accounts
Establish operating cadence, metrics, and reporting to track account health, usage, and revenue performance
Ensure the team is focused on highest-value accounts and opportunities, prioritizing impact and growth
Build and scale repeatable playbooks and motions for driving consumption, successful pilot-to-production handoffs and expansion
Oversee customer engagements across lifecycle, ensuring strong delivery, stakeholder alignment, and long-term partnership health
Act as a senior escalation point for customer issues and drive cross-functional resolution with Product, Delivery, and Engineering
Develop deep relationships with senior and executive stakeholders across strategic accounts

Benefits

Meaningful opportunities to shape priorities and initiatives
Influence key strategic decisions
Directly impact ongoing success
Deepen technical expertise
Explore leadership opportunities
Learn new skills across multiple functions
Support in building career in an environment designed for growth, learning, and shared success
Equal employment opportunities to all employees and applicants
Prohibition of discrimination and harassment
Reasonable accommodation for individuals with disabilities