Head of Enablement Experience & Innovation

Anthropic•San Francisco, CA

2d•$310,000 - $360,000•Hybrid

About The Position

Anthropic is seeking a Head of Enablement Experience & Innovation to reinvent sales enablement as its sales organization expands across segments, industries, and geographies. The role will build a Claude-first approach that personalizes enablement for each seller, delivers guidance in the flow of work, and measures outcomes based on changes in seller performance. This leadership position calls for deep expertise in using AI for enablement and a background in user experience design, product management, or workflow design. The successful candidate will begin as an individual contributor, set the direction, stay closely connected to the field, and build a team over time. They will lead enablement as a product, designing and testing experiences with sellers before scaling them, and use data to improve adoption, ramp time, win rate, and attainment.

Requirements

Deep, hands-on expertise using AI to design and deliver enablement or learning at scale, such as personalized learning, AI coaching, or guidance in daily workflows.
Background in user experience design, product management, or workflow design applied to enablement, learning, or sales tools.
Experience leading the design and launch of a product or learning experience at scale, with evidence of changes in adoption and results.
Experience working directly with senior sales leaders and frontline managers to secure sponsorship for change, including constructively holding a position when they disagreed.
Experience testing and improving programs with sellers and sales leaders before scaling.
Experience defining and tracking adoption and impact measures beyond completion and satisfaction scores.
Experience running programs across multiple geographies, segments, or roles.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.
Required field of study: a field relevant to the role, demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience building and leading a team of senior enablement professionals, and comfort delivering hands-on until a team is in place.
An experience-based perspective on why learning programs often fail to change how sellers work.
Prior experience in a sales or customer-facing role.
Experience at an AI company or an enterprise technology company during a period of rapid sales team scaling.
Hands-on experience building with Claude or similar AI tools to personalize learning or improve knowledge discovery.
Clear written and spoken communication with executive audiences.
Experience selecting and running learning platforms and enablement tools.

Responsibilities

Set the vision and roadmap for a Claude-first enablement approach, including what to build or retire and how enablement is designed and delivered.
Use Claude to tailor learning to each seller’s role, tenure, and live deals.
Design workflows that deliver guidance through the tools sellers already use, when they need it.
Lead the learning platform, enablement tools, playbooks, and content hub, using Claude to keep knowledge accurate, current, and easy to find.
Lead discovery with sellers and sales leaders, collaborate with engineering and design, and test experiences on live deals before scaling.
Track adoption and impact on ramp time, win rate, and attainment, and respond to the data.
Partner with Sales Leadership, Revenue Operations, Product, Marketing, and the wider Sales Enablement team to create a cohesive experience across programs, systems, and workflows.
Experiment with new Claude capabilities, scale what works, and set standards for responsible AI use and data governance in enablement.