Head of Employee Relations

JLL•Chicago, IL

8d•$150,000 - $180,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Requirements

8+ years in employee relations, preferably in a matrix organization
Bachelor's degree in HR, Labor Relations, or related field (Law degree or HR graduate degree preferred)
Deep knowledge of employment law, wage and hour regulations, and labor legislation
Proven success building and managing high-performing teams
Excellent judgment in ambiguous situations with ability to make tough calls
Skilled at influencing, negotiating, and resolving conflicts across diverse stakeholders
Exceptional communication skills (Spanish bilingual a plus)
High integrity, ethical standards, and commitment to diversity and inclusion
Calm, neutral presence in high-pressure situations
Diplomatic approach with ability to maintain strict confidentiality
Expert understanding of employment law and regulatory compliance
Ability to identify process gaps and reduce handoffs
Strong analytical skills with ability to simplify the complex
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with Workday and NavEx systems a plus

Responsibilities

Lead employee relations strategy across the United States while bridging gaps between employees and management while protecting both people and the company.
Anticipate challenges, mitigate risks, and ensure fair, equitable treatment aligned with JLL's values.
Shape ER strategy, build a high-performing team, and partner across HR functions to deliver seamless support.
Guide complex cases, policy development, and organizational changes.
Lead the ER team and partner with the performance services team to foster a culture of collaboration, accountability, and growth that delivers results.
Provide specialist ER support across all JLL business lines including Work Dynamics, Markets, Capital Markets, Corporate Functions, and JLL Technology.
Guide leaders through high-risk cases, investigations, litigation risk, organizational transitions, and labor relations matters.
Partner with legal and compliance teams to maintain best practices.
Lead data-driven decisions, conduct audits, evaluate emerging risks, and prepare for legislative changes.
Serve as the escalation point for complex employee matters.
Coach HR partners and business leaders on ER best practices.
Lead process improvements and programs that enhance employee experience while strengthening organizational capability.