Head of Digital Sales Capabilities

Northern Trust • Chicago, IL

10d

About The Position

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Lead Product Manager Areas of Oversight Partner Workstation Platform Sales Enablement Capability Objectives Lead the transformation of the Partner Workstation platform to align with sales process optimization in the WM Sales Practice and the field to align directly with Wealth Management’s strategic growth objectives. This includes partnering with the WIN team on the creation of single sales focused partner landing page to include Client 360, book of business, share of wallet, cross sell, and new product opportunities. This role requires close partnership with the National Sales Practice and Salesforce to identify and deploy digital leads, pipeline management, unified and standardized sales dashboards, and incentive management features. As a Platform owner, this role will also need to ensure that the Partner Workstation platform is responding to the needs of it’s embedded user base and to the DCPX capabilities that are building features on the platform. Partnership with the WM data organization will be critical in order to ensure that Partner Workstation becomes a trusted source of data for Wealth Management leadership and for advanced reporting. Finally, this role will need to work with leadership to ensure that the platform supports best practice as client service standards and segmentation definitions evolve. This role reports directly to Jeremy Julian, Head of Digital Client and Partner Experience (DCPX), and is part of the DCPX Leadership Team.

Requirements

• Excellent oral and written communication skills are required.
• Proficient in constructing/overseeing logical and conclusive presentations, distilling complex subject matter into management-ready materials
• Proven business leadership skills, with track record of building products and /or understanding of the core concepts of product management required.
• Ability to understand and grow the strategic business vision
• Strong understanding or knowledge of applicable NT product and a strong understanding of client needs and how this impacts the product development agenda/roadmap
• Proven track record of managing, leading, coaching and developing a team
• Excellent in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines
• Program or project management experience is advantageous; planning, analysis, design and governance
• Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment.
• Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.
• A College or University degree and/or relevant proven work experience is required.
• Related Industry qualification (e.g. ACCA) is required

Responsibilities

• Responsible for management of product lifecycle and the issues that impact the delivery of capability or service which include: Discovery and Innovation: Derive market insights and formulate product strategy New Product Planning: Concept, feasibility and definition New Product Introduction: Development and launch of product Post-Launch Product Management: Performance & lifecycle management
• Leads, motivates and cultivates a team of product managers to manage product group
• Ensures the development and execution of product roadmaps with 3-5 year horizons that outline the strategic goals as determined and prioritized in partnership with the Product Executive and Business Stakeholders. Partner with Technology Lead to ensure recommended roadmap is feasible and aligns with corporate/C&IS technology strategy
• Manages the alignment of the business strategy and objectives to the product strategy
• Ensures reliability, performance, quality and robustness of the product group
• Ensures that industry and market research is conducted on product viability and competitive threats and understand how they may impact product strategies
• Assesses the investment needs (capital and expense) through understanding trends, client’s needs and roadmap review and makes recommendations to the Product Executive and Business Stakeholders
• Represents organization with thought leadership - product at industry events, in publications, and at client events
• Establish, manages and monitor the financial and market progress of product group through metrics and key performance indicators
• Understand the impact of new regulations on the business and how that may impact the business strategy
• Serves as main product point of contact for sales teams, communicates new features and their value proposition, oversees RFI, RFPs and due diligence responses
• Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
• Makes staffing decisions, manages expenses and salary review process for the division
• Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met
• Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.

Benefits

• Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.
• Northern Trust also provides a discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees