Head of Delivery & Operations

Intervene K-12•Houston, TX

3d•Onsite

About The Position

Intervene K-12 is seeking an exceptional, highly resourceful Head of Client Delivery & Operations to build and lead the operating system behind our online, in-person, hybrid, software, hardware, and SaaS-enabled programs. We are not specifically seeking a traditional education-industry candidate. We are seeking the best operator: someone with the intelligence, curiosity, discipline, urgency, and learning agility to quickly understand education and then build a world-class delivery organization. The ideal candidate may come from military leadership, engineering, logistics, consulting, healthcare operations, technology implementation, multi-site services, or another complex operating environment. Experience with Lean, Six Sigma, process engineering, or continuous improvement is highly valued. Reporting directly to the CEO, this leader will own client implementation and ongoing service delivery across Intervene K-12’s state, federal, and school-district contracts throughout the United States, with the potential to support international opportunities as the company expands. This role requires founder-level ownership. If Intervene K-12 closes a complex agreement in another state—or another country—we need someone prepared to get on a plane, understand the environment, determine what must happen, and build the operational plan to deliver successfully. This is not a desk-based strategy, administrative, or project-coordination position. The successful candidate will personally walk tutoring sites, coordinate physical setups, understand software workflows, manage hardware readiness, troubleshoot launches, engage vendors, diagnose operational failures, and solve problems in real time. The right person will perform direct work today while building the people, systems, processes, technology, and infrastructure that allow the company to scale tomorrow.

Requirements

At least seven years of progressively responsible experience in operations, implementation, engineering, logistics, service delivery, field operations, consulting, program management, military leadership, or another complex execution environment.
Demonstrated success personally building, launching, repairing, or scaling an operation.
Experience taking ambiguous goals and converting them into clear execution plans.
Experience operating before a complete team, mature infrastructure, or established playbook was available.
Experience leading complex cross-functional initiatives involving people, technology, vendors, budgets, timelines, and performance requirements.
Experience implementing or operating software, SaaS, digital platforms, or another technology-enabled service.
Ability to understand software workflows, configurations, integrations, data requirements, user access, technical dependencies, and support escalations.
Experience coordinating hardware, equipment, facilities, logistics, vendors, or technical-site readiness.
Experience managing multi-site, multi-location, distributed, or field-based operations.
Experience managing contracts, budgets, vendors, service providers, and operational performance.
Strong quantitative reasoning and ability to use data to diagnose problems, redesign processes, improve quality, and reduce costs.
Exceptional learning agility and the ability to rapidly understand new industries, regulations, client environments, and operating models.
Ability to lead Director-level professionals, functional teams, vendors, and external partners.
Ability to communicate effectively with executives, clients, technical teams, front-line employees, vendors, and community partners.
High tolerance for ambiguity, changing priorities, incomplete information, and fast-moving opportunities.
Willingness to perform direct operational work before a complete team is built.
Willingness and ability to travel extensively throughout the United States and internationally, sometimes on short notice.
Ability to work onsite in Houston, Texas.
Demonstrate the ability and commitment to quickly learn the requirements of K-12 service delivery, student safety, instructional quality, government contracting, district operations, and education-related performance expectations.

Nice To Haves

Experience with Lean, Six Sigma, process engineering, or continuous improvement is highly valued.
Former military officers or senior military operations leaders.
Engineers who transitioned into operations, general management, or business leadership.
Engineering, operations, supply-chain, logistics, or technical degrees.
MBA or another relevant graduate degree.
Lean Six Sigma Black Belt or Green Belt.
Demonstrated experience applying Lean, Six Sigma, process engineering, or continuous-improvement methods.
Management consulting followed by direct operating experience.
Experience in technology, SaaS, logistics, healthcare operations, professional services, manufacturing, field services, or multi-site operations.
Experience launching operations in new markets, states, regions, or countries.
Experience operating within regulated or government-contracting environments.
Experience using AI, automation, analytics, or emerging technology to improve operational performance.
Education-sector experience may be helpful, but it will not be prioritized over exceptional operating ability, learning agility, leadership, and execution.

Responsibilities

Build and lead the operating system behind online, in-person, hybrid, software, hardware, and SaaS-enabled programs.
Own client implementation and ongoing service delivery across state, federal, and school-district contracts.
Build the operational plan to deliver successfully in new states or countries.
Personally walk tutoring sites, coordinate physical setups, understand software workflows, manage hardware readiness, troubleshoot launches, engage vendors, diagnose operational failures, and solve problems in real time.
Perform direct work today while building the people, systems, processes, technology, and infrastructure that allow the company to scale tomorrow.
Take a signed contract, strategic opportunity, or complex client commitment and answer key operational questions (e.g., what must be delivered, what resources are required, what are the risks, cost, performance measurement, automation needs).
Build the execution capability that allows Intervene K-12 to pursue and deliver increasingly complex opportunities.
Develop a strong working understanding of Intervene K-12’s clients, contracts, instructional models, software, hardware, and delivery requirements.
Take ownership of complex delivery issues currently requiring CEO involvement.
Launch online, in-person, hybrid, software, SaaS, and hardware-enabled programs reliably and on schedule.
Build standardized implementation, software-launch, hardware-deployment, and physical-site playbooks.
Establish clear operational KPIs, dashboards, accountability, and review cadences.
Apply continuous-improvement methods to reduce waste, delays, errors, manual work, implementation time, and operating costs.
Improve software, hardware, tutor, reporting, support, and site readiness.
Build repeatable operating models for state, federal, district, and community-based opportunities.
Create the operational capability to enter new states, markets, and potentially international locations.
Build the initial implementation and field-operations team required for continued growth.
Create an operation capable of supporting significant client and revenue growth without requiring the CEO to personally drive routine execution.