Head of Debit Portfolio
About The Position
U.S. Bank is hiring a senior leader to serve as General Manager of its Debit Card Products portfolio. The role has full P&L accountability and responsibility for the portfolio’s end-to-end strategy, performance, and evolution. The leader will shape a best-in-class portfolio that drives customer engagement, loyalty, and long-term value while meeting enterprise return and risk expectations. The Head of Debit Portfolio will lead growth in the debit card segment of U.S. Bank’s Proprietary Products portfolio and bring together Product, Relationship, and Technology capabilities to serve clients in an integrated manner. The portfolio includes bank-branded, affinity, and sponsorship products, approximately 5.8 million customers, approximately $105 billion in sales, and approximately $525 million in annual revenue. The role reports to the head of Proprietary Products and is a member of the Proprietary Products leadership team. The successful candidate will work with company leaders and business partners to grow and deepen client relationships through strong products, digital capabilities, and customer experiences. They will lead portfolio strategy and modernization, product innovation, acquisition and onboarding, digital-first experience design, relationship growth, platform transformation, and servicing excellence. They will also foster a culture of inclusivity, accountability, and execution while keeping the U.S. Bank brand central to the portfolio’s transformation.
Requirements
- Extensive senior leadership experience managing large-scale consumer financial products with full P&L accountability.
- Proven track record of building and transforming product portfolios at scale.
- Deep expertise in customer-centric product design, digital experiences, and lifecycle management.
- Strong business judgment and experience balancing growth, risk, and return objectives.
- Demonstrated experience leading cross-functional teams across product, marketing, risk, technology, finance, and operations.
- Proven leadership and judgment in hiring, developing, and retaining diverse and effective leaders who lead through change.
- Executive presence and experience championing change across a large organization and influencing senior-level management and key stakeholders, directly and indirectly.
- Experience communicating a vision and inspiring teams to achieve business results.
- Knowledge of changing market conditions, operational and technological trends, evolving business practices, and regulatory expectations, with the ability to engage others in developing responses.
Responsibilities
- Serve as General Manager with full portfolio and P&L accountability for the Debit Portfolio, encompassing bank-branded, affinity, and sponsorship products.
- Lead the design and execution of a next-generation debit card product, value proposition, and feature set that addresses evolving customer needs and drives wallet share.
- Develop customer benefits and experiences that encourage engagement across spending, borrowing, and redemption moments.
- Drive changes and enhancements to loyalty platforms to support customer expectations, scalability, reliability, and integration with the broader ecosystem.
- Grow customer acquisition through targeted marketing and streamlined onboarding that helps prospects apply, get approved, and begin using products.
- Reimagine end-to-end customer interactions through a digital-first, mobile-led approach, using data to create seamless and intuitive experiences.
- Increase products per customer and relationship tenure by enabling interconnected growth across the U.S. Bank ecosystem.
- Identify and eliminate customer pain points and improve servicing interactions to support customer advocacy.
- Manage key P&L drivers, sales, relationship management, multi-year strategy, current products, and new product innovation.
- Lead cross-functional teams and collaborate with company leadership and business partners across relevant functions.
- Hire, develop, and retain diverse and effective leaders, champion change, and inspire teams to achieve business results.
Benefits
- Healthcare coverage, including medical, dental, and vision
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation of two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
