Head of Cyber Customer Trust & Assurance (REMOTE)

JLL • Houston, TX

1d • Remote

About The Position

JLL is seeking a senior executive to report to the Chief Information Security Officer (CISO) and support leadership of its global cybersecurity strategy and operations. The role partners with the CISO to drive enterprise-wide security transformation, manage complex cybersecurity risks, and protect JLL’s technology infrastructure, information systems, and client data. It establishes strategic direction for the cybersecurity organization, leads large and diverse teams across multiple regions, supports client relationships, and advises executive leadership on critical security matters. The posting describes the role as remote, while also listing an on-site location in Houston, Texas.

The position leads a global team of Business Information Security Officers (BISOs) and cybersecurity client-support staff, and is accountable for customer-driven and third-party security audits, including SOC 2, ISO 27001, and industry-specific certifications. It integrates cybersecurity into business-unit operations, product lifecycles, sales, contracts, and customer relationship management. The role engages directly with strategic clients, conveys customer security and compliance requirements to internal teams, and works with Legal and Procurement on data-protection and security commitments in customer and vendor contracts.

The role maintains awareness of global privacy and security regulations and oversees assurance efforts that demonstrate compliance. When needed, it provides senior cybersecurity leadership during critical situations, including customer communications. It also manages significant financial and external cybersecurity risks, sets strategic priorities for teams across locations and countries, guides enterprise risk assessments and security-related business decisions, drives security innovation, and builds relationships with industry leaders, regulators, and external security organizations.

The position requires a master’s degree in a relevant field and 15 or more years of progressive cybersecurity experience, including 8–10 years in senior executive leadership roles managing enterprise security organizations for large multinational corporations. Industry certifications are desired but not required. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Master’s degree in Cybersecurity, Information Technology, Computer Science, or a related discipline.
• At least 15 years of progressive cybersecurity experience.
• At least 8–10 years in senior executive leadership positions managing enterprise-wide security organizations for large multinational corporations.
• Extensive experience leading complex security functions and developing enterprise-wide security strategies, with substantial financial accountability.
• Track record of developing and implementing long-term cybersecurity strategies for entire business segments and authority to make significant policy and procedure exceptions under enterprise guidelines.
• Experience managing significant financial and external cybersecurity risks, with frequent interaction with executive leadership, board members, and regulatory authorities.
• Advanced expertise in enterprise security architecture, risk management frameworks, threat intelligence, and regulatory compliance across multiple international jurisdictions.
• Experience making strategic vendor selections and enterprise-security technology purchasing decisions, managing substantial cybersecurity budgets, and holding P&L responsibility.
• Strong background developing, modifying, and executing enterprise-wide security policies that significantly affect security posture and business operations.
• Exceptional leadership, strategic thinking, and communication skills, with the ability to influence enterprise-level organizational change and maintain relationships with executive leadership and external stakeholders.
• Must be authorized to work in the United States without sponsorship; the position does not provide visa sponsorship.

Nice To Haves

• Advanced degree or MBA.
• CISSP, CISM, CRISC, or equivalent executive-level security credentials; board-level or executive certifications are also preferred.
• Experience in commercial real estate technology environments, financial services, professional services, and client-facing security advisory roles.

Responsibilities

• Recruit, mentor, and develop a global team of BISOs and cybersecurity client-support staff, setting strategic direction and aligning their work with the CISO’s vision and business-unit needs.
• Own customer-driven and third-party security audits, managing the process from scoping and evidence gathering through findings and remediation plans.
• Embed BISOs as trusted security advisors in business units and integrate cybersecurity into product lifecycles, sales, contract execution, and customer relationship management.
• Engage with strategic and high-value clients throughout pre-sales and post-sales and serve as a trusted advisor on complex security and compliance concerns.
• Gather and synthesize customer security, privacy, and compliance feedback, advocate for customer needs internally, and influence the security roadmap and product-feature prioritization.
• Work with Legal and Procurement to review and negotiate data-protection and security addendums in customer and vendor contracts, and ensure the business can meet its security commitments.
• Maintain current knowledge of global data privacy and security regulations and ensure the assurance program demonstrates compliance with relevant standards.
• Provide senior cybersecurity leadership and decision-making during critical situations, including communications with JLL customers and clients.
• Partner with senior cybersecurity leadership and executive leaders to manage significant and complex financial and external cybersecurity risks.
• Set strategic direction and annual priorities for large, diverse cybersecurity teams across multiple locations and countries, primarily through subordinate senior managers.
• Identify and implement relevant cybersecurity technologies and develop security solutions aligned with the organization’s stated risk appetite.
• Provide executive-level guidance on complex security matters, participate in enterprise risk assessments, and advise on business decisions with significant security implications.
• Build and maintain relationships with industry security leaders, regulatory bodies, and external security organizations.
• Resolve complex cybersecurity challenges involving conflicting priorities and changing geopolitical regulations in support of business strategy.
• Develop innovative risk-reducing solutions to help win and retain customers and clients.
• Contribute to the long-term strategy of the cybersecurity function and drive innovation and improvement initiatives with significant financial impact.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive