Head of Customer Success
About The Position
Escape is building an AI-powered code-to-cloud security platform, specializing in Attack Surface Management, automated pentesting, and DAST. With 35+ people, offices in NYC & Paris, and an $18M Series A, we are growing our team and seeking our first Head of Customer Success to join the NYC office. We are looking for a technical Customer Success leader to own the success of our customers and manage a small Customer Success team of 2. You’ll work closely with the Product team, Head of Sales, and Engineering to drive adoption, deliver technical onboarding, and ensure our high-value clients get the most from our platform.
Requirements
- 5+ years in Customer Success or Technical Account Management, with team leadership experience in a high-growth startup
- Strong technical background (SaaS, software; Python knowledge is a plus)
- Experience working with technical buyers and technical teams
- Excellent communication and proactive problem-solving skills
- Passion for startups and shaping the future of AI-driven security
Responsibilities
- Lead and grow the Customer Success team of 2, coaching them on technical onboarding, support, and account management
- Partner with customers for smooth adoption and technical guidance, sharing best practices
- Collaborate with Sales, Product, and Engineering to drive customer satisfaction and inform the product roadmap
- Handle high-touch onboarding, POCs, and complex technical escalations for strategic accounts
Benefits
- Be part of a fast-growing AI security startup
- Collaborate with an international team and cutting-edge technology
- Shape the future of code-to-cloud security
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
