Head of Customer Success

FlowX • New York, NY

5d

About The Position

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. The company began in regulated industries, including banking and insurance, and has expanded into government and defense. It is also entering verticals such as logistics, manufacturing, healthcare, and construction. Its platform helps large organizations deploy, run, and monitor mission-critical AI agents at scale, with governance and robustness for important business processes.

The Head of Customer Success will build and lead FlowX.AI’s global customer success practice, beginning with agentic accounts and potentially expanding to broader enterprise and global responsibilities. Customer Success begins before a contract is signed, with the role defining appropriate KPIs in proposals, tracking outcomes through delivery, and helping customers communicate their success. Success is measured by public references and account ARR growth. The role will build the US Customer Success motion and work closely with Sales and strategic customers.

Requirements

• 8+ years of experience in Customer Success or Strategic Account Management in enterprise software.
• A track record of expanding accounts and driving ARR growth.
• Experience in financial services or other regulated industries.
• Confidence at the C-suite level and strong commercial instincts.
• Experience building a Customer Success practice from an early stage.

Responsibilities

• Partner with Sales to embed outcome-based KPIs into contracts.
• Own post-deployment success tracking and keep delivery anchored to outcomes.
• Build and maintain C-suite relationships within strategic accounts.
• Drive public references through case studies, whitepapers, and press releases.
• Identify and advance expansion opportunities with Sales.
• Build the playbooks and processes for the US Customer Success motion.
• Build and lead the global customer success practice, initially focused on agentic accounts.

Benefits

• Competitive base salary of $180k-$220k with an early-stage equity package.
• Aggressive superlinear compensation for performance.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k, IRA).
• Paid Time Off (Vacation, Sick & Public Holidays).
• Training & Development.
• Opportunity to build the US Customer Success practice from scratch, with a path to a global remit.
• Work with a differentiated product, an ambitious team, and real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed