Head of Customer Success, Payer & Employer

Verily•US - Illinois Remote, IL

1d•$137,000 - $205,500

About The Position

Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise. The Head of Customer Success will lead a team of Account Managers who onboard, maintain and grow customer accounts for our Care Delivery business. Your team will be responsible for deepening the relationships, increasing product utilization and growing the adoption of new products and services across our customer base, including health plans, healthcare providers, employers and third-party partners.

Requirements

7+ years of experience in healthcare, employer benefits or insurance industries.
Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector.
Excellent listening, communication, critical thinking, and problem solving skills.
Digital health / virtual care sales or account management experience.
Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

Health plan / payer experience.
Strong business and financial acumen; strong problem-solving, judgment and analytic skills.
Prior management experience in a fast-growing organization.
MBA or related advanced degree.

Responsibilities

Drive retention and growth of Care Delivery solutions at health plan, healthcare provider, employer and third-party partner accounts by ensuring customers have the right services, support, and program governance to achieve results.
Develop and maintain executive relationships with leaders at our accounts that help Verily and its customers achieve their combined goals.
Track and report metrics related to customer experience including implementation progress, overall customer health, and retention/renewal/expansion.
Standardized our account playbook, including onboarding, training, customer success management, renewals, QBR execution and advocacy capabilities, and partner with the account management team to tailor them to meet customer needs.
Recruit, train and develop account managers in order to achieve Care Delivery customer success metrics.