Head of Customer Service, Catalyst

Evonik • Spring, TX

1d • $102,900 - $171,500 • Hybrid

About The Position

Evonik is a global organization in specialty chemicals with over 32,000 employees, focused on creating sustainable and healthier solutions. The Head of Customer Service, Catalyst, will be responsible for managing all Order-to-Cash processes for import, export, and domestic orders, including samples, ensuring compliance with US laws and regulations. This role involves leading a team of 7 FTEs, handling customer inquiries, managing billing, invoicing, and collections, and setting targets. The Head of Customer Service will also develop goals, analyze KPIs, resolve system and process issues, and streamline operations to support growth. A key aspect is motivating the team and aligning their efforts with the broader business strategy. Evonik offers attractive career paths, high-quality development programs, performance-based remuneration, occupational health benefits, and hybrid and flexible working environments with #SmartWork.

Requirements

• Bachelor’s degree or equivalent work experience required
• Experience supervising and directing people and resources to achieve specific results
• Strong ability to prioritize and manage time and workload
• Self-starter with a positive attitude; able to function effectively both independently and as part of a team
• Experience handling import and export orders, documentation, and associated logistics
• Computer literacy with working knowledge of SAP modules

Nice To Haves

• 3-5 years of customer support and management experience within the chemical industry strongly preferred
• Clear understanding of supply chain, logistics, sourcing, and regulatory functions preferred

Responsibilities

• Manages all Order-to-Cash processes for import, export, and domestic orders, including samples
• Responsible for all documentation and paperwork in accordance and compliance with US laws and regulations
• Responsible for managing 7 FTEs
• Receives and processes customer inquiries and works with Sales and other colleagues on necessary tools and reporting systems
• Manages billing and invoicing to customers, in addition to collections, and sets targets
• Develops goals, analyzes, and acts upon Key Performance Indicators as necessary
• Researches and resolves issues with systems and processes; streamlines as necessary to support growth and organizational initiatives
• Explains the local action plan to support team members in understanding what needs to be done and how it aligns with the broader business plan, strategy, mission, and vision; motivates the team to achieve local business goals

Benefits

• Medical, dental, and vision benefits
• Paid time off plan
• 401(k) savings plan
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Disability benefits
• Life Insurance
• Parental leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees