Head of Customer Outcomes

Nuclearn•Phoenix, AZ

7d•$133,000 - $170,000•Hybrid

About The Position

Nuclearn brings modern AI to one of the most demanding industries in the world: nuclear power. The work that keeps a plant running safely sits under mountains of procedures, regulatory documentation, and engineering review, and most of it is still done by hand. We build AI made for the realities of nuclear operations, not adapted from generic tools, so the engineers and operators who keep plants running can spend their time where it counts. We're out to rebuild how an entire industry runs, not tinker at its edges. This matters more now than ever. Nuclear is having its biggest moment in a generation, and we're building at the center of it. As the world turns back to nuclear for clean, reliable power, operators have to do more without growing their experienced workforce at the same pace. Our aim reaches past any one tool: we want to partner with utilities across the industry to make nuclear faster to run and safer to scale. We're not just bringing AI to nuclear, we're challenging the idea that a safety-first industry has to be a slow one. We win as one team, we make every dollar and hour count, and we treat our customers' wins as our own.

Requirements

Led implementation, customer success, or professional services teams in B2B SaaS or enterprise software for 5+ years.
Directly managed teams of five or more.
Worked with Director and VP-level customers on accounts with meaningful annual spend and complex deployments.
Thinks in outcomes, not milestones; considers a successful go-live without expected value an incomplete project.
Technical enough to understand integrations, data workflows, and platform configurations without performing them.
Credible enough that CSEs and customer engineers respect judgment.
AI-fluent: uses AI tools, understands possibilities, and can think alongside the team about AI's impact on customer success.
Comfortable with candor: willing to tell customers the truth about lagging outcomes, Sales when expansion isn't ready, and the team when changes are needed.
U.S. citizenship or permanent residency required for DOE export compliance.

Nice To Haves

Nuclear, defense, aerospace, or other regulated-industry experience with high deployment complexity.
Experience in a high-growth SaaS company where the playbook was still being written.
Familiarity with land-and-expand models where CS directly drives revenue.

Responsibilities

Lead a team of four Customer Success Engineers (growing) and partner closely with Sales on expansion.
Own the two metrics that drive Nuclearn's growth: time to value on the first product, and readiness to adopt the next one.
Oversee implementation and deployment for every customer from kickoff to go-live, ensuring it is on time and to standard.
Develop resource plans across concurrent projects, create repeatable playbooks, and manage Engineering partnership for custom implementation work.
Drive value realization, moving customers from platform live to receiving the expected value, with a framework that makes estimated outcomes visible and closes gaps when they diverge.
Lead, develop, and grow the Customer Success Engineer team, setting the standard for deployments and adoption, and hiring new team members.
Serve as a senior post-sale partner to Director and VP-level stakeholders at nuclear operators, running outcome-focused business reviews and proactively identifying risks.
Partner with Sales on expansion, grounding conversations in proven value and owning the prioritization of customer feedback to Product.