Head of Custom

Nordic Knots AB • New York, NY

9d • Onsite

About The Position

Nordic Knots is seeking a commercially driven, strategic Head of Custom to join their team in New York. This role is responsible for the global growth, commercial performance, and end-to-end execution of the custom category. The Head of Custom will lead a dedicated team across sales, design support, and operations to deliver an exceptional, high-touch client experience at scale. The role reports to the CCO and will act as the commercial owner and driving force behind the custom category, leading and coaching a team of design-led sales specialists while overseeing operational workflows for seamless execution from concept to delivery.

Requirements

• 6+ years of commercial management or category leadership experience, ideally within premium design, luxury retail, interior architecture, DTC, or custom/made-to-order consumer goods.
• Proven experience driving commercial performance, setting targets, managing pipelines, and delivering strong unit economics.
• Demonstrated ability to lead and inspire client-facing or sales teams, coaching professionals who balance design sensibility with consultative selling.
• Understanding of bespoke or made-to-order product dynamics, with the ability to balance high-touch customer service with efficient, scalable processes.
• High agency, strong execution drive, and enthusiasm for scaling a key commercial engine within a fast-growing global brand.
• Excellent written and spoken in English.

Responsibilities

• Own the commercial performance and growth strategy for the custom category, setting ambitious sales targets, optimizing margins, and driving revenue across both Trade and direct channels globally.
• Lead, mentor, and scale a team of client-facing specialists who blend design expertise with high-performance sales execution.
• Elevate the client experience for custom projects - optimizing design consultations, sampling workflows, quoting efficiency, and conversion rates.
• Partner closely with specialized production and logistics functions to streamline custom lead times, manage capacity, and ensure high quality across bespoke orders.
• Collaborate with Creative and Marketing teams to refine our custom offering, introduce scalable customization tools, and strengthen Nordic Knots' position in the bespoke market.
• Work closely with Finance, Commercial, and Tech teams to ensure pricing structures, systems, and client tools support rapid global scaling.

Benefits

• High visibility and direct partnership with executive leadership.
• An international, fast-paced environment with a passionate, collaborative team.
• An entrepreneurial, open-minded culture where new ideas and initiatives are encouraged.
• Everyone plays a meaningful role in contributing to our continued growth.
• Diversity and inclusion are valued, and applicants who bring different perspectives, experiences, and ideas are welcomed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed