Head of Cruise Center, Americas

DNV • Miami, FL

4d • Onsite

About The Position

DNV is seeking a forward-thinking and customer focused Head of Cruise Center, Americas, to lead our cruise business across Americas. This role is central to our growth and success in the region, with a strong emphasis on building trusted client relationships, staying ahead of market trends and ensuring operational excellence. The Head of Cruise Center Americas will report to the Regional Manager Americas, in Houston, and be a member of the Regional Leadership Team. This position will be located in our Sunrise, Florida office to service/grow the cruise client base in the Americas.

Requirements

• Customer focused
• Building trusted client relationships
• Staying ahead of market trends
• Ensuring operational excellence
• Leadership and HR management skills
• Sales and marketing execution
• Key Account Management

Responsibilities

• Drive growth in the Americas cruise market: Lead the efforts to increase market share for DNV within the cruise segment, both for new buildings, ships in operations and advisory services.
• Shape the regional cruise strategy: Define and coordinate strategic and tactical plans for the cruise segment in close collaboration with global cruise centers and strategy teams
• Lead the DNV Americas Cruise Center: build and develop a high-performing team across business development, key account management, and customer delivery
• People Management: Execute and monitor leadership and HR management according to the DNV People Policy and relevant instructions for Technical Service Managers and Key Account Managers reporting into the Cruise Center
• Develop new business and services: translate market insights into service improvements, innovation, and growth of the advisory portfolio
• Lead sales and marketing execution: plan, guide, and continuously improve regional sales and marketing activities
• Own key client relationships: Fill the role as Key Account Manager (KAM) for selected customers
• Position DNV as a trusted partner: reinforce and strengthen our reputation as a professional, creative, and solution-oriented partner to the cruise industry

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed