Head of Consulting (Eplan)

Rittal LLC

16d

About The Position

EPLAN Software & Services LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business with help from our Marketing, Sales, and Professional Services Teams as we grow our presence in the North American Markets. As the Head of Consulting (USA) for Professional Services at Eplan, you will serve as the operational anchor for our consulting and project management teams. We are looking for an experienced software industry leader who excels at scaling teams, optimizing service delivery, and executing on high-level business strategies. In this highly collaborative role, you will bridge the gap between technical execution and commercial success, partnering closely with internal disciplines—especially Sales and Customer Retention—and our global headquarters in Germany to ensure our professional services meet world-class standards.

Requirements

Educational Background: A bachelor’s degree in a relevant field is required. A master’s degree in engineering or an MBA is highly preferred.
Industry Experience: Significant, demonstrated experience leading and managing large teams within the professional services sector of the software industry.
Program Management: Proven qualifications and demonstrated capabilities in program management, with a track record of successfully overseeing complex, multi-phase technical initiatives.
Domain Expertise: Deep understanding of software consulting, pre-sales workflows, and project management methodologies.
Must reside within the US and be willing to travel approximately 50%.

Nice To Haves

Exceptional Relationship Builder: Natural ability to build trust and influence stakeholders at all levels, bridging technical and commercial disciplines seamlessly.
Strategic & Analytical Thinker: Capable of translating high-level business goals into actionable operational strategies and metrics.
Global Mindset: Cultural awareness and communication adaptability, essential for collaborating effectively with international teams and the corporate headquarters in Germany.
Agile Problem Solver: Comfortable navigating complex customer requirements and internal operational challenges with a calm, solutions-oriented approach.
Customer-Centric Focus: A strong dedication to maximizing client value and satisfaction through premier consulting and project delivery.

Responsibilities

Operational Leadership: Direct and optimize the daily operations of the Professional Services team, with a primary focus on consulting and project management delivery.
Team Management & Scaling: Lead, mentor, and develop a large, high-performing team of technical professionals. Drive resource planning, performance management, and capacity forecasting to meet business demands.
Cross-Functional Collaboration: Forge and maintain solid, productive relationships with vital internal departments (most notably Sales and Customer Retention) to ensure a cohesive customer journey experience.
Global Alignment: Act as the primary operational liaison with Eplan’s headquarters and managing counterparts to synchronize strategies, share best practices, and maintain global service standards.
Presales & Consulting Strategy: Guide the consulting team in developing tailored, high-value technical solutions that align with client requirements and drive software adoption.
Project Governance: Oversee the project management lifecycle for key accounts, ensuring that implementations are delivered on time, within scope, and aligned with profitability targets.
Revenue Responsibility: Responsible for meeting and exceeding budgeted numbers for the consulting side of the business.