Head of Compliance & Legal Counsel

Convoso•Woodland Hills, CA

About The Position

The Head of Compliance & Legal Counsel owns Convoso’s compliance program and serves as a hands-on in-house legal resource. The role oversees compliance with federal and state laws governing telemarketing, teleservices, messaging, and privacy, as well as requirements applicable to contact center software providers and carriers. It supports day-to-day legal needs, including contract review and routine legal questions, and coordinates with outside counsel on specialized or high-risk matters. The role works with senior leadership and teams across Sales, Marketing, Product, IT/Security, Finance, and Carrier Relations, as well as customers, regulators, and telecommunications carriers, to reduce risk and address issues early. The position develops and maintains compliance policies, monitors legal and carrier changes, conducts customer due diligence and audits, investigates potential violations, tracks control effectiveness, and reports risks to senior leadership. It advises customers on compliant outbound calling and messaging, handles compliance questions and regulatory inquiries, and partners with Product on compliance features and new product capabilities. The role also reviews marketing and customer-facing materials, delivers employee compliance training, drafts and negotiates commercial agreements, provides general legal guidance, supports legal process and privacy requests, and manages outside counsel and legal spend.

Requirements

Juris Doctor (JD) and active bar membership in good standing in at least one U.S. state; eligible to practice in California as in-house counsel, with California Registered In-House Counsel registration acceptable.
At least 7 years of relevant experience in compliance and/or legal practice.
Working knowledge of outbound calling and messaging regulations, including the TCPA, TSR, FCC and FTC rules, state telemarketing laws, and CTIA guidelines.
Experience with STIR/SHAKEN, robocall mitigation, and the Industry Traceback Group, or similar carrier and regulator engagement.
Experience drafting and negotiating commercial technology agreements.
Experience building, evaluating, and improving compliance programs and conducting compliance audits.
Ability to interpret and apply changing statutory and regulatory requirements and explain them clearly to non-legal audiences.
Strong analytical, problem-solving, and decision-making skills, with sound judgment under pressure.
Excellent communication, organization, and prioritization skills.

Nice To Haves

Experience in a telecommunications, CCaaS, SaaS, or other regulated technology company.
Experience with a contact center software provider or similar dialer or communications platform.
Privacy or compliance certifications such as CIPP/US, CIPM, or CCEP.
Experience with contract management or compliance tooling.
Experience with SOC 2, GDPR, or other security and privacy frameworks.

Responsibilities

Develop, maintain, and enforce compliance policies and procedures addressing applicable laws, contractual obligations, and industry best practices.
Monitor changes in federal and state law, FCC and FTC rulemaking, and carrier requirements, and update the compliance program and policies as needed.
Conduct Know Your Customer onboarding for new customers and periodic compliance audits of existing customers, including reviews of calling practices, lead sources, and consent records.
Identify, assess, and mitigate compliance risks; investigate potential violations and implement corrective actions.
Track compliance-control metrics and report key risks and trends to senior leadership.
Advise customers on outbound calling and messaging compliance and provide training and best practices.
Work with Carrier Relations to address carrier complaints, traffic blocking, and call-labeling issues associated with customer activity.
Serve as the central contact for compliance questions, complaints, regulatory inquiries, Industry Traceback Group requests, and regulator responses.
Advise Product on compliance features and the compliance implications of new product and AI capabilities.
Review marketing, sales, and customer-facing materials for advertising, privacy, and compliance issues.
Keep policies current and accessible, and help employees understand them through training and clear communication.
Draft, review, and negotiate commercial agreements, including customer MSAs and order forms, vendor and carrier agreements, NDAs, data processing agreements, and partner agreements.
Maintain standard contract templates and playbooks.
Provide day-to-day legal guidance to Sales, Finance, Revenue Operations, HR, and other teams on contract terms, customer disputes, and routine legal questions.
Support legal process, including subpoenas and legal holds, as well as privacy requests, security questionnaires, and customer audit requests.
Assist with corporate housekeeping and commercial-risk matters, including insurance and intellectual property or trademark matters, as needed.
Select, manage, and coordinate outside counsel for litigation, regulatory enforcement, and other specialized matters, and manage legal spend.
Perform other duties as assigned.

Benefits

Equity or stock options for eligible U.S. full-time roles.
100% covered employee premiums for medical, dental, basic life insurance, and long-term disability.
Affordable vision plan and optional FSA.
PTO, paid sick time, holidays, bereavement time, and parental leave.
Birthday off.
401(k) program with generous company match.
No-cost Employee Assistance Program and Travel Assistance.
Monthly gym membership reimbursement.
Monthly credits toward food and beverage.
Company outings and on- and offsite team-building events.
Paid training for departments.
Apple laptop for most roles.
Casual office environment and dress.
Daily catered lunches and a fully stocked kitchen.
Happy hours, monthly massages, on-site car wash, and free parking at headquarters.