Head of Compliance & Legal Counsel

Convoso•Los Angeles, CA

6h•$175,000 - $210,000

About The Position

Convoso is seeking a Head of Compliance & Legal Counsel to own the company’s compliance program and provide hands-on in-house legal support. The role oversees compliance with federal and state laws and requirements governing telemarketing, teleservices, messaging, privacy, contact center software providers, and carriers. It also handles routine legal needs, including contract review and day-to-day legal questions, and coordinates with outside counsel on specialized or high-risk matters. The position partners with senior leadership and teams across Sales, Marketing, Product, IT/Security, Finance, and Carrier Relations. It also works directly with customers, regulators, and telecommunications carriers to reduce risk, resolve issues, and support compliant business operations. The role is based in a company whose team works globally in hybrid or remote capacities; the job posting does not specify the work arrangement for this position.

Requirements

Juris Doctor (JD) and active bar membership in good standing in at least one U.S. state; eligible to practice in California as in-house counsel, with California Registered In-House Counsel registration acceptable.
At least 7 years of relevant experience in compliance and/or legal practice; telecommunications, CCaaS, SaaS, or other regulated technology experience is preferred.
Working knowledge of outbound calling and messaging regulations, including the TCPA, TSR, FCC and FTC rules, state telemarketing laws, and CTIA guidelines.
Experience with STIR/SHAKEN, robocall mitigation, and the Industry Traceback Group, or similar carrier and regulator engagement.
Experience drafting and negotiating commercial technology agreements.
Experience building, evaluating, and improving compliance programs and conducting compliance audits.
Ability to interpret and apply changing statutory and regulatory requirements and explain them clearly to non-legal audiences.
Strong analytical, problem-solving, and decision-making skills, with sound judgment under pressure.
Excellent communication, organization, and prioritization skills.

Nice To Haves

Experience with a contact center software provider or similar dialer or communications platform.
Privacy or compliance certifications such as CIPP/US, CIPM, or CCEP.
Experience with contract management or compliance tooling.
Experience with SOC 2, GDPR, or other security and privacy frameworks.

Responsibilities

Develop, maintain, and enforce compliance policies and procedures covering applicable laws, contractual obligations, carrier and vendor requirements, and industry best practices.
Monitor changes in federal and state law, FCC and FTC rulemaking, and carrier requirements; update the compliance program and policies, consulting outside counsel as needed.
Conduct Know Your Customer onboarding for new customers and periodic compliance audits of existing customers, including reviews of calling practices, lead sources, and consent records.
Identify, assess, and mitigate compliance risks; investigate potential violations and implement corrective actions.
Track compliance-control metrics and report key risks and trends to senior leadership.
Advise customers on outbound calling and messaging compliance, and provide training and best practices.
Work with Carrier Relations to resolve carrier complaints, traffic blocking, and call-labeling issues related to customer activity.
Serve as the central contact for compliance questions, complaints, and regulatory inquiries, including Industry Traceback Group requests and responses to regulators.
Advise Product on compliance features and the compliance implications of new product and AI capabilities.
Review marketing, sales, and customer-facing materials for advertising, privacy, and compliance issues.
Keep policies accessible and current, and ensure employees understand them through training and communication.
Draft, review, and negotiate commercial agreements, including customer MSAs and order forms, vendor and carrier agreements, NDAs, data processing agreements, and partner agreements; maintain standard templates and contract playbooks.
Provide day-to-day legal guidance to Sales, Finance, Revenue Operations, HR, and other teams on contract terms, customer disputes, and routine legal questions.
Support responses to subpoenas and legal holds, as well as privacy requests, security questionnaires, and customer audit requests.
Assist with corporate housekeeping and commercial-risk matters, including insurance and intellectual property or trademark matters.
Select, manage, and coordinate outside counsel for litigation, regulatory enforcement, and specialized matters, and manage legal spend.
Perform other duties as assigned.