Head of Communications Americas

Ericsson•Plano, TX

2d•Hybrid

About The Position

Ericsson is seeking a Head of Communications, Americas to lead communications efforts across the United States, Canada, and Latin America. This strategic role involves shaping and executing external and internal communications strategies to elevate Ericsson's brand and support business objectives in a diverse market. The position will lead a team, oversee media relations, social media, executive communications, and employee communications. Key responsibilities include building media relationships, expanding presence in non-traditional outlets for policy and advocacy, and developing programs to strengthen reputation and thought leadership. The role will also focus on leveraging AI to enhance communications strategy, content development, audience insights, measurement, and team effectiveness, defining new ways of working that combine human creativity with emerging technologies. Internal communications will ensure alignment with company values, ethical standards, and business priorities, fostering a strong culture. Managing communications around complex and sensitive issues to maintain a trusted and consistent voice is critical. The Head of Communications will serve as a trusted advisor to regional leaders and partner with Marketing to align strategies with business objectives. The role reports to the CMO, Head of Marketing and Communications for Market Area Americas. This position is ideal for a leader who enjoys shaping narratives, advising senior executives, building thought leadership, and navigating complex communications challenges in a fast-paced, multi-country environment, with a focus on the evolving role of AI in communications.

Requirements

Bachelor's degree in Communications, Journalism, English, or a related field.
15+ years of communications experience, including expertise in media relations, executive communications, social media, and employee communications.
Proven people leadership experience with a strong track record of coaching and developing talent.
Exceptional storytelling, writing, editing, presentation, and media relations skills.
Strong executive presence with the ability to influence senior leaders and stakeholders in a highly matrixed environment.
Demonstrated experience managing sensitive issues, high-profile communications challenges, and crisis communications.
Strong understanding of how AI and emerging technologies can be leveraged to enhance communications strategy, content development, audience insights, measurement, and team effectiveness.
Creative thinker with strong business judgment and attention to detail.
Comfortable working in a diverse, fast-paced, and matrixed environment.
Ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.

Nice To Haves

Experience in the telecommunications and/or technology industry is strongly preferred.
Experience leading organizational change, adoption of new technologies, or communications transformation initiatives is preferred.
Multilingual capabilities are a plus, especially Spanish, Portuguese, or French.

Responsibilities

Leading a team of highly skilled communicators.
Developing strategic communications plans to support Ericsson Americas' business objectives.
Driving proactive media relations plans and activities, including media pitches, bylined articles, and blogs, in support of business successes and executive thought leadership.
Supporting customer units' and global business areas' news announcements and press releases, with a focus on regional adaptation.
Coaching spokespeople, executives, and subject matter experts for media interviews, speaking engagements, and external events.
Managing relationships with public relations and social media agencies, including oversight of related budgets.
Overseeing the regional employee communications program, including all-employee meetings, leadership communications, newsletters, articles, and intranet content tailored to diverse regional audiences.
Leading employee communications campaigns focused on strategy, ethics, compliance, transformation, and other business priorities.
Providing communications counsel and guidance to executives during issues and crises, including compliance-related matters across the Americas.
Developing and overseeing strategy and content for regional social media channels across the Americas.
Supporting executive thought leadership through earned media, speaking engagements, and executive social media platforms.
Driving increased employee social media advocacy.
Leading Government Policy and Advocacy (GPA) communications efforts.
Developing and implementing crisis communications strategies to effectively manage and mitigate business and reputational risks.
Evolving the Communications team toward human-led AI operations, enhancing team output through new digital workflows, AI-enabled processes, and emerging agent capabilities.
Building AI capability across the Communications team through coaching, experimentation, knowledge sharing, and continuous learning, fostering a culture of curiosity and innovation.