Head of Commercial Platforms

Epiq•Tampa, FL

About The Position

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Summary The Head of Commercial Platforms is responsible for leading the strategy, delivery, integration, governance, and continuous improvement of the organization’s commercial technology platforms. Platforms may include Salesforce, contract lifecycle management (CLM), CPQ-estimator, and other customer-facing systems that enable sales, pricing, quoting, contracting, account management, and customer engagement. This role reports to the VP of Enterprise Platforms under the Chief Operating Officer and is accountable for ensuring commercial platforms are scalable, secure, integrated, user-centered, and aligned to enterprise growth objectives

Requirements

10+ years of experience leading enterprise applications, commercial platforms, revenue operations technology, or digital transformation initiatives, with significant experience supporting sales, quoting, contracting, customer engagement, or lead-to-cash processes.
Deep knowledge of commercial platform ecosystems, including Salesforce Sales Cloud or related CRM capabilities, CLM solutions, CPQ or estimating tools, workflow automation, integrations, data management, reporting, and user support models.
Experience with platform architecture, system integrations, release management, Agile delivery, DevOps practices, data governance, security, access controls, and enterprise application lifecycle management.
Proven ability to lead cross-functional teams, manage platform budgets and vendor relationships, prioritize demand, influence senior stakeholders, and deliver complex initiatives on time with measurable business impact.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field preferred.
Strong executive communication, stakeholder management, and problem-solving skills, with the ability to translate business needs into scalable platform capabilities and explain technical concepts to non-technical audiences.
Demonstrated ability to balance strategic vision with hands-on operational execution.

Nice To Haves

Relevant certifications in Salesforce, CPQ, CLM, enterprise architecture, Agile, or product management are a plus.

Responsibilities

Define and execute the roadmap for commercial platforms, including Salesforce, CLM, CPQ-estimator, and other customer-facing systems.
Ensure platform investments support revenue growth, sales effectiveness, contracting efficiency, customer experience, and enterprise scalability.
Build, mentor, and lead a team of platform owners.
Foster collaboration, accountability, technical excellence, and a strong service orientation to the business.
Oversee platform architecture, configuration, customization, integrations, data flows, release management, and production support.
Ensure solutions are designed for usability, reliability, security, maintainability, and alignment with enterprise architecture standards.
Partner with leaders to understand business needs, prioritize demand, resolve issues, and deliver platform capabilities that improve commercial outcomes and user adoption.
Identify opportunities to simplify processes, reduce manual work, improve sales productivity, enhance customer-facing workflows, and leverage automation, analytics, AI-enabled capabilities, and emerging platform features where appropriate.
Establish platform governance, prioritization, access controls, data stewardship, documentation, testing, change management, and compliance practices.
Ensure customer and commercial data is protected and platform changes are delivered with appropriate controls and communication.