Head of Client Success (Creator Marketing)

Passionfroot•New York, NY

About The Position

Passionfroot is the leading platform where modern tech brands scale creator-led growth — and where top creators manage and monetize brand partnerships. We work with companies like Replit, Figma, and Framer (and the next wave of unicorns) to run high-impact B2B creator programs across LinkedIn, YouTube, Instagram, X, newsletters, and more. We’re an early-stage, fast-growing startup — and this is a chance to step into a high-impact leadership role shaping how creator marketing is delivered at scale. We’re hiring a Client Success Lead to oversee our highest-value client engagements and lead a team of Campaign Managers delivering large-scale, agency-style creator marketing programs. You’ll own both client outcomes and team performance — acting as a senior client partner, a team leader, and a strategic operator when needed. This is a hands-on leadership role: you’ll guide strategy and execution while stepping in directly on high-priority campaigns when needed.

Requirements

This role is ideal if you come from: An agency background (Account Director, Group Account Director, Client Partner), or A director-level in-house role (Marketing, Growth, Influencer/Creator Marketing)
Have 6–10+ years of experience in marketing, client success, or agency services
Have deep experience running or overseeing creator/influencer marketing campaigns
Have managed large budgets and complex, multi-stakeholder campaigns
Have experience leading and developing high-performing teams
Are comfortable operating at both a strategic and executional level when needed
Communicate confidently and succinctly with senior stakeholders and executives
Are highly organized and thrive in a fast-paced, ever-changing environment

Nice To Haves

You’ve managed 6 or 7-figure monthly campaign budgets
You’ve worked with B2B, SaaS, or Startups
You’ve used Passionfroot or similar creator marketing platforms
You’re excited about building the future of creator-led GTM in B2B

Responsibilities

Lead Client Relationships & Growth: Act as the senior point of contact for our key accounts (interfacing with CMO, Head of Growth, Influencer Marketing Leads). Own client success, retention, and expansion across our managed accounts. Lead strategic planning, campaign reviews, and performance conversations with clients, in partnership with the campaign manager. Position Passionfroot as a long-term growth partner, not just the campaign executors.
Manage & Scale the Campaign Team: Lead, mentor, and develop a team of 5-6 Campaign Managers. Set the standard for campaign quality, team communication, and execution. Create systems and processes that improve the scalability of creator marketing campaigns on Passionfroot.
Oversee Campaign Strategy & Execution: Oversee end-to-end execution of high-budget creator campaigns (2M+ in ad spend per month, across 6-8 accounts). Guide clients on strategy: creator selection, campaign structure, and creative direction. Ensure campaigns align with broader GTM and revenue goals. Jump into execution when needed for priority clients or complex programs.
Own Reporting & Performance: Establish and own a weekly reporting cadence across all key accounts. Translate campaign data into clear, executive-level insights and narratives appropriate for a CMO. Continuously improve how we measure and communicate ROI. Identify opportunities to optimize, upsell, and expand campaign budgets.
Shape Product & GTM: Act as a senior voice between clients and product. Identify patterns, gaps, and opportunities to improve the platform. Use AI to test solutions to those problems, refine those AI solutions, then provide recommendations back to product team to embed these solutions into the product. Contribute to how Passionfroot scales its managed services and GTM motion.