Head of Client Performance

VELOX • Boise, ID

1d

About The Position

VELOX is an ROI-focused digital marketing agency that helps clients improve search rankings and grow digital revenue through strategy, technology, data, and high-touch service. The Head of Client Performance leads the Client Success, Paid Media, Technical SEO, and Syndication teams, owning client results and retention across the agency’s services. This is a hands-on leadership role that combines team management with direct responsibility for a small portfolio of key accounts. The role includes auditing paid media accounts, evaluating organic and AI Search Optimization strategies, and joining client conversations when performance is at risk. The leader connects campaign performance to client revenue and supports retention, renewals, and account growth across B2B and B2C clients, with an emphasis on ecommerce and DTC brands.

Requirements

• At least 7 years of experience in agency client services, paid media, or search marketing.
• At least 4 years of experience managing a team.
• Hands-on experience running Google Ads and Meta campaigns, with sufficient expertise to audit campaigns and coach others.
• Strong working knowledge of Organic Search and Technical SEO.
• Current understanding of AI search and how brands earn visibility in AI answers.
• Proven record of improving client retention and growing accounts.
• Comfort with analytics, attribution, and revenue reporting.
• Strong presentation skills with C-suite executives and senior marketing leaders.
• Ability to collaborate across personality types and departments.
• Ability to lead from the front while remaining hands-on.
• Ability to stay calm under pressure when clients are unhappy and communicate directly about corrective action.
• Clear communication skills, including the ability to simplify complex performance data for clients.
• Results-oriented, motivated team player who is enthusiastic about the work.

Responsibilities

• Lead, coach, and hold accountable the Client Success, Paid Media, Technical SEO, and Syndication teams.
• Own client retention, renewals, and account growth across the client portfolio.
• Personally manage a key book of accounts.
• Review paid media performance across Google, Meta, and other platforms, and intervene to improve underperforming accounts.
• Evaluate organic search strategy, including keyword targeting, content, technical SEO, and links, and explain results to clients.
• Guide AI Search Optimization strategy to improve client visibility in ChatGPT, Perplexity, Claude, and Google AI answers.
• Serve as the escalation point for at-risk clients and lead client-save conversations.
• Run monthly and quarterly business reviews that connect campaign performance to client revenue using the ALTIERA Revenue Intelligence Platform.
• Identify performance issues early and own the process for flagging them before clients do.
• Partner with Sales on onboarding handoffs and with Content and Technical teams on delivery.
• Identify expansion opportunities within existing accounts.
• Lead organic search, paid media, AI Search Optimization, and revenue-intelligence reporting programs.

Benefits

• Competitive base salary and performance bonus tied to client retention.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Company-matched 401(k).
• Company-paid life insurance.
• Three weeks of paid vacation and 12 paid holidays.
• Paid downtown Boise parking.
• Private in-house gym and personal training.
• Team events and catered lunches.
• Kombucha on tap.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed