Head of Client Operations

Solstice•New York, NY

1d•Onsite

About The Position

Solstice is redefining how life sciences organizations commercialize their therapeutics. We are building a commercial engine that allows pharmaceutical marketers to launch campaigns at 100x the speed. We are looking for someone who has the fire to prove others wrong and is looking for a strategic BizOps like process development, coordination, and implementation role.

Requirements

Deeply understands pharmaceutical marketing, creative workflows, and client delivery optimization
7- 12 years of pharmaceutical marketing agency experience as a Senior Product Manager or Client Operations Lead
Has experiencing establishing operational/delivery processes at their previous role
Has been responsible for managing personnel and large teams across account services organizations, and preferably multiple 1MM+ Life Sciences accounts
Great organizational and people coordination skills
Has incredible attention to detail
Is looking for a strategic BizOps like process development, coordination, and implementation role
Deeply quantitative by nature

Nice To Haves

AI-Native: knows how to use Claude, Cursor, and different AI tools to increase operational efficiency across functions.
Has a certain level of client experience but not required for the job
Understands how to use design tools such as Adobe and Figma

Responsibilities

Developing a scalable client operations playbook
Work with our Commercial Engagement Team (consisting of Commercial Engagement Leads, Creative Teams, Medical Teams, and Forward Deployed Engineers) to develop a scalable operations playbook
Monitoring the flow of tasks coming in and out of Solstice to ensure that all non-platform requests are tracked, executed, and delivered to clients.
Coordinate tasks coming in and and out, quantify metrics, and identify bottlenecks to relay to the product team
Organize team meetings across creative, medical, and commercial engagement functions to enhance operations productivity
Optimize workflows across the commercial engagement organization to increase efficiency and enable a similar quality of client service in a quickly scalable, “margin positive” way
Standardize client engagement process across 20+ large pharma accounts and establish unified processes