Head of Claims, Alternative Markets Division

Great American Insurance Group•Cincinnati, OH

7d•Onsite

About The Position

Great American Insurance Group's Alternative Markets Division is seeking a Head of Claims to be based in their downtown Cincinnati, OH office. This role reports to the President of the Alternative Markets Division and is responsible for managing the division’s claims group. The position is a Divisional VP or Divisional SVP role, commensurate with experience. The Alternative Markets Division specializes in niche programs, focusing on mono-line and/or multi-line primary programs on either a traditional guaranteed cost or risk-sharing basis.

Requirements

Bachelor’s degree is required.
10+ years of leadership experience with significant experience in management of casualty and property claims, including experience with strategic planning and employee development.
Previous experience working with multi-line claims, with particular focus in Liability, Property and Workers Comp.
Significant casualty expertise is required.
Must be results oriented and customer service focused.
Strong analytical and communication skills with the proven ability of partnering with individuals at all levels.
Ability to clearly articulate vision and objectives.
Insurance industry awareness and involvement.
Must be able to travel up to 35% of the time.

Responsibilities

Overall management of the claims department of 54 claims professionals and support staff, located in Cincinnati headquarters and remote locations.
Responsible for performance, development, and coaching of all claims staff.
Provides vision, goals, and direction, and shares accountability for claims support staff located both inside and outside the division.
Provides input and actively participates in divisional meetings and training sessions.
Partners with underwriting teams to provide insights regarding claims trends and developments.
Offers support and counsel in connection with new business opportunities.
Provides tactical leadership and strategic direction to the department.
Monitors and analyzes data to ensure consistency in quality of reserving, strategies, and outcomes.
Ensures that claims handling is conducted in compliance with applicable statutes, regulations, and legal requirements, and that all applicable company procedures and policies are followed.
Responsible for nurturing and enhancing a unique claims culture and maintaining high levels of employee engagement as well as a high level of customer service.
Provides advice on the resolution of claims files with ultimate authority over settlements / reserves within prescribed limits including oversight and strategy for large claims and overall litigation management.
Submits recommendations to Corporate Claims on cases exceeding personal authority.
Provides vision, goals, and direction for claims process and outcome improvement initiatives through utilization of technology, vendor services, and innovative strategies.
Works closely with senior leadership team to help make sure the division meets budget and performance targets.
Performs other duties as assigned.