Head of City Operations

Vay•Las Vegas, NV

4d•Onsite

About The Position

Vay is revolutionizing urban mobility by offering a car-sharing service where customers can summon a car that arrives without a driver, powered by their proprietary Remote Driving technology. The company is live in Las Vegas and expanding rapidly, backed by significant investment. Vay's mission is to replace private car ownership with a more efficient, sustainable, and convenient mobility solution. This role is for a strategic, data-driven operations leader who will be responsible for the efficient functioning of Vay's US commercial fleet, including designing processes, setting metrics, managing partnerships, and leading a team. The position emphasizes strategic and operational design over hands-on mechanical work, offering significant ownership and the opportunity to shape the function.

Requirements

A strong operations background, ideally defining and scaling how an operation runs
Comfort working from data to define KPIs, build reporting, and make decisions from the numbers
Experience building partnerships with vendors, operators, or OEMs
Experience leading a team, with an interest in developing people over time

Nice To Haves

Fleet experience is a plus, though transferable ops experience is equally welcome
Exposure to fast-growing or technology companies is a bonus

Responsibilities

Define the processes, guidelines, and shift plans that keep the fleet running efficiently
Build the metrics and reporting that make downtime visible and actionable day to day
Partner with engineering to solve recurring issues at the source rather than patch them repeatedly
Develop the partnerships (charging operators, repair partners, OEMs, city partners) behind multi-city expansion
Lead and grow a team of six technicians and support engineers
Coordinate with Commercial Operations in Las Vegas and the production team in Europe