Head of Central Compliance Programs, Testing and Assurance

Citizens•Johnston, RI

5d•Hybrid

About The Position

The Head of Central Compliance Programs, Testing and Assurance is responsible for leading the independent assurance function and the compliance operations functions. This role provides senior management and the Board with objective assurance on the design and operating effectiveness of governance, risk management, and internal control frameworks across the bank. In addition, the role is responsible for ensuring that the centralized frameworks including the Enterprise Compliance Risk Assessment, Regulatory Change Management and Metrics and Reporting are effectively operating. The role acts as a critical second‑line function, partnering with business and first‑line teams while maintaining independence, credibility, and strong regulatory engagement.

Requirements

Bachelor’s degree required; advanced degree preferred.
12+ years of experience in banking, risk management, compliance, assurance, or internal audit.
Organizational experience managing large and complex projects and ability to interact with senior management and within a matrixed environment.
Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas.
Proven leadership and management skills in a professional environment.

Nice To Haves

Advanced degree preferred (e.g., Masters/MBA/JD)
CRCM, Audit or Assurance Certifications Preferred

Responsibilities

Define and execute the strategy for our centralized programs including assurance, Enterprise Compliance Risk Assessment, Regulatory Change Management and Metrics and Reporting. Ensure alignment with the Bank’s Risk Appetite and our regulatory priorities.
Lead, mentor, and develop a team of compliance professionals across banking products and operations within Consumer, Commercial and Private/Bank Wealth.
Establish clear assurance methodologies, standards, and reporting practices.
Evaluate the design and effectiveness of first‑line controls and risk mitigation activities; reporting on issues, root causes and emerging risks.
Continue to assess and enhance our centralized compliance programs to ensure efficiencies and productivity.
Serve as a key point of contact for regulators, internal audit, and external auditors on assurance and compliance operations related matters