Head of Camper Support & Family Engagement

National Math Camps

7d • $90,000 - $110,000 • Remote

About The Position

The Head of Camper Support & Family Engagement is the in-house expert on supporting gifted and twice-exceptional (2e) students and the key connector between National Math Camps (NMC) and its families. The role builds awareness of NMC programs and ensures families are welcomed, informed, and supported throughout their relationship with the organization. It also functionally leads Camper Support Directors, who manage parent communications and provide on-site social and emotional support for campers, including addressing behavior concerns, homesickness, conflict resolution, and accommodations.

During the academic year, the role leads camper-support staffing, hiring, training, policies, and resources, and manages family communications, enrollment, outreach, and engagement. During the summer, it coaches and supports Camper Support Directors, monitors incidents and parent communications across camps, responds to escalations, and spends significant time on-site. The position is US-based and remote for most of the year, with occasional academic-year travel and extensive summer travel. Work travel is required without PTO availability from June 1 through July 31.

Requirements

• Background in social work, school counseling, child psychology, K–12 education, or a similar field, with deep expertise in social, emotional, and behavioral support for children ages 8–18.
• Significant experience working with gifted and twice-exceptional students and their families, and a strong understanding of their specific needs and concerns.
• Goal-oriented, with an aptitude for sales, marketing, and customer service; previous full-time experience in these areas is not required.
• Exceptional written, verbal, and interpersonal communication skills, with the ability to build relationships with parents, camp staff, and organizational partners.
• Strong active-listening skills and the ability to handle challenging parent conversations with kindness and empathy.
• Detail-oriented and reliable, with excellent organizational skills and follow-through.
• Mission-driven, with a passion for immersive learning experiences, math education, and supporting extraordinary students.
• Growth mindset and openness to feedback and iteration as NMC scales.
• Willingness and confidence to advocate for parents and campers, including disagreeing with founding leadership or the Board and presenting a clear rationale.
• Flexible and collaborative, with willingness to contribute across different areas as needed.
• Able to travel extensively during the summer, including work travel without PTO availability between June 1 and July 31.

Responsibilities

• Serve as the in-house expert on supporting gifted and 2e students ages 8–18, including mental health support and challenging behaviors; ensure camp schedules and expectations are developmentally appropriate.
• Manage Camper Support staff, including Camper Support Directors, Associate/Assistant Camper Support Directors, and Camp Nurses; lead hiring and training, assign work, set expectations, provide feedback, and conduct post-camp performance reviews.
• Develop, implement, and improve training and resources for Camper Support staff and their professional development.
• Lead the development and refinement of camp policies, procedures, and resources related to behavior management, incident reporting, parent communications, waivers, health and wellness, and youth protections.
• Serve as the primary contact for interested, enrolled, and alumni families, responding to questions and concerns by phone and email.
• Hire, train, and manage seasonal customer-service staff as needed.
• Lead enrollment processes, including follow-up with admitted families, financial-aid requests, form collection, family information sessions, and regular updates to enrolled families.
• Plan pre-camp family engagement events and manage parent volunteers; partner with camp leadership on at-camp family engagement, including opening and closing ceremonies and parent mixers.
• Represent NMC at conferences and speak with prospective students and families; develop supporting outreach marketing materials as needed.
• Develop and lead grassroots outreach strategies to drive enrollment and brand awareness through communications, alumni activation, events, webinars, social media, and partnerships.
• Develop the overall strategy for customer service, parent communication, and engagement; maintain year-round communication and programming for past attendees and their families.
• Represent the parent perspective within the core headquarters team and advocate for family needs across the student lifecycle.
• During camp, oversee, coach, and support Camper Support Directors in partnership with the Camp Director and Head of Camp Operations; spend significant time on-site building relationships and understanding the camper and family experience.
• Participate in the headquarters on-call rotation, advise camp leadership, support decision-making, and respond to emergencies.
• Monitor incidents and parent communications across camps and serve as an escalation resource for challenging student incidents and parent conversations.
• Gather photos, stories, and testimonials to support social media and marketing efforts.
• Adapt to the evolving needs of a rapidly growing organization and collaborate across areas as needed.

Benefits

• Competitive salary and benefits.
• Professional development opportunities.
• Flexible working arrangements.
• Opportunity to help build and shape a national organization as part of the core headquarters team.
• Opportunity to support young people pursuing math and science innovation.
• Supportive, mission-driven team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed