Head of Business Strategy & Operations/Chief of Staff

Citi • New York, NY

2d • $170,000 - $300,000 • Onsite

About The Position

Citi is seeking a seasoned Director (C15) – Head of Business Execution to serve as the strategic execution partner to the Head of US Consumer Cards (USCC) Analytics & Pricing (A&P). In this high-visibility leadership role, you will orchestrate strategic priorities, global workforce capacity, financial and expense discipline, risk and control governance, and executive operating cadences across a large footprint spanning the United States and India (AIM). You will act as an essential catalyst for organizational transformation, bridging the gap between strategic vision and day-to-day execution. By establishing rigorous operational foundations, modernizing business rhythms, and optimizing resource allocation, you will empower a world-class analytics and pricing organization to accelerate data-driven growth, advance AI/ML capabilities, and maintain robust regulatory compliance.

Requirements

• 15+ years of progressive experience in business execution, Chief of Staff/COO functions, strategic planning, or operational leadership within global financial services or tier-1 management consulting.
• Demonstrated experience operating at a Director (C15 or equivalent peer-firm) level within a large, matrixed, global institution.
• Proven track record governing large-scale, cross-border organizations across the US and offshore delivery centers (e.g., India/Costa Rica).
• Advanced competency in workforce capacity modeling, zero-based budgeting, expense governance, and productivity tracking for large analytical or technology organizations.
• Superior executive presence with exceptional written, visual, and verbal storytelling skills tailored for C-suite, Board of Directors, and regulatory stakeholders.
• Strong understanding of financial services regulatory frameworks, risk governance, operational resilience, and audit remediation processes.
• High emotional intelligence (EQ) with demonstrated mastery in influencing senior executives, driving cultural alignment, and leading through change without direct operational authority.

Nice To Haves

• Direct domain knowledge of Consumer Credit Cards, Lending, or Advanced Analytics / Pricing / Decision Sciences organizations.
• Practical experience driving digital transformation, workflow automation, or GenAI-assisted operational efficiency programs.
• Advanced degree (MBA, Master’s in Finance, Economics, Operations, or related field) preferred.

Responsibilities

• Partner closely with the Head of USCC Analytics & Pricing and the extended leadership team to define, articulate, and execute multi-year business strategies and operating plans.
• Establish and govern the central operating rhythm (Business Reviews, OKRs, Strategic KPIs, MBRs/QBRs) to monitor performance against strategic and operational commitments.
• Drive cross-functional strategic programs end-to-end, resolving operational bottlenecks, breaking down silos, and ensuring alignment across Cards product lines, risk, technology, finance, and marketing.
• Own strategic workforce planning, headcount governance, and organizational design across onshore (US) and offshore (India).
• Design and implement comprehensive capacity models to balance workload, optimize location strategy, and scale technical/analytical talent efficiently.
• Oversee partner/vendor resource strategies, statement of work (SOW) management, and managed services engagements to ensure high ROI and operational leverage.
• Direct overall financial planning and expense management for the organization in close coordination with Finance and HR partners.
• Drive the annual budgeting process, monthly financial forecasting, variance analysis, and productivity tracking across compensation, T&E, consulting, and infrastructure.
• Provide strategic oversight and governance over the technology investment portfolio and Technology Book of Work (BoW), partnering with Tech and A&P leads to prioritize funding allocations, track milestone delivery, assess business case ROI, and ensure technology spend directly accelerates core analytics and pricing capabilities.
• Establish robust cost-benefit frameworks to evaluate capital expenditures, software/tool investments, and out-of-budget requests, ensuring strict alignment with business priorities.
• Lead activities for Business Application Ownership (BAO), Records Management (RMO), and Continuity of Business (COB) resilience strategies across US and India operations.
• Author executive-grade briefings, board-level material, steering committee decks, and town hall narratives that clearly distill complex analytics and pricing performance into actionable business insights.
• Represent the USCC A&P organization across enterprise-wide forums, building trusted relationships with senior leaders across USCC, Marketing, and Technology.
• Champion culture transformation, employee engagement, diversity, and recognition initiatives across distributed global teams.
• Oversee talent development strategies, technical upskilling (e.g., modern analytics, GenAI adoption, cloud data platforms), and leadership pipeline health in partnership with HR.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director