Head of Billing & Revenue Operations

Stord

About The Position

Stord is seeking a strategic, analytically rigorous leader to set the direction and own Revenue and Billing Operations across their 3PL platform, inclusive of fulfillment, parcel, and software services. This is a senior leadership role at the intersection of Finance, Operations, and Engineering. The role is responsible for designing the organizational model, shaping the function's long-term capability, and driving AI adoption. The ideal candidate combines deep financial acumen with the ability to operate with high autonomy in ambiguous environments, influence across complex stakeholder groups, and build scalable systems and teams that support Stord's continued growth across US, Canada, and UK operations.

Requirements

12–18 years of progressive experience in revenue operations, billing, finance, or related roles — preferably in logistics, 3PL, or high-volume transaction environments.
Demonstrated experience designing or transforming a revenue/billing function at scale.
Strong understanding of complex billing models (usage-based, contract-driven, multi-service pricing).
Demonstrated ability to work across data systems and understand underlying data flows (ERP, WMS, TMS, billing platforms).
Experience partnering with Engineering or Data teams to design scalable processes and automation.
Knowledge of revenue recognition principles (ASC 606); experience with software revenue is a plus.
Exceptional ability to communicate with influence across Finance leadership, CFO, and executive stakeholders.
High attention to detail with a focus on accuracy, accountability, and continuous improvement.

Nice To Haves

Experience with software revenue is a plus.

Responsibilities

Set the multi-year strategic vision for Revenue and Billing Operations, anticipating future business needs, system constraints, and capability gaps.
Design and evolve a scalable organizational model that supports long-term growth across a complex, multi-service, multi-entity platform.
Own end-to-end, contract-driven billing processes across parcel and fulfillment services.
Translate complex client agreements into accurate, scalable billing logic and workflows.
Design and maintain client-specific billing configurations and pricing structures.
Develop a deep understanding of data flows across WMS, TMS, parcel systems, and billing platforms.
Partner with Engineering and Data teams to define, improve, and automate billing logic and integrations.
Identify and resolve root-cause gaps in data capture or system design that impact revenue realization.
Build scalable processes that reduce manual intervention and improve auditability.
Ensure accurate revenue recognition in accordance with applicable accounting standards (ASC 606).
Partner with Corporate Accounting to support month-end close, including revenue accruals and reconciliations.
Deliver clear reporting on revenue, billing accuracy, and margin by client, service line, and activity.
Shape and own the AI strategy for the Revenue and Billing function, committing to measurable adoption goals.
Proactively evolve org design, workflows, and talent expectations as AI and automation capabilities mature.
Oversee financial performance across the function; balance execution needs with financial constraints and ensure leaders manage within approved budgets.
Own parcel and third-party cost recognition and reporting.
Perform margin analysis by customer, and service offering.
Identify patterns or risks and work with Finance and Operations executives to adjust plans as needed.
Partner with Finance and Operations to surface pricing gaps, cost leakage, and margin improvement opportunities.
Communicate revenue insights — risk, trends, margin impact — with influence across Finance leadership, CFO, and executive stakeholders.
Partner with Sales, Legal, and Customer Success to ensure contracts are structured for accurate billing and revenue capture.
Coordinate with Customer Success to resolve billing inquiries, disputes, and escalations.
Partner with Operations to ensure services delivered are fully and accurately billed.
Lead, mentor, and develop a team of directors and managers — setting clear performance expectations and actively shaping long-term leadership capability across the function.
Build a team culture of precision, accountability, and continuous improvement.
Develop talent for the next level; invest in building leadership depth across the org.
Maintain strong internal controls over billing, revenue recognition, and cash application.
Support external audits and revenue-related reviews.
Ensure billing and revenue processes are compliant, documented, and scalable.
Oversee sales tax discovery and ensure proper application across services and jurisdictions.
Partner with external advisors as needed to maintain compliance.