Head of Accounts

Thesis•Portland, OR

18d•$160,000 - $230,000•Hybrid

About The Position

The Head of Accounts is an exceptional and inspirational leader with a proven track record in managing and scaling teams for success while handling the ever-evolving nature of client relationships. You are responsible for the overall quality of service and the financial success across all client partnerships within your group. You will support your team of Directors in leading their disciplines within the agency. You’ll ensure teams are set up for success in understanding the goals, direction and values of our agency. You’ll work in partnership with other agency senior leaders, leveling up issues and driving solutions. You’ll establish, deepen, and proactively expand relationships with key client stakeholders to understand client sentiment and ensure satisfaction, as well as identify and drive future growth opportunities in tandem with clients’ business priorities. You’ll support Directors to perform analysis of account growth opportunities as well as threats to the business. You’ll be the liaison for the Thesis Executive Team, keeping them apprised of financial, partnership and team health while translating the vision and direction for the agency across the teams, the agency and our clients.

Requirements

12+ years experience owning large/enterprise-level client relationships in a digital agency environment and/or in a large/enterprise corporate setting with advanced experience in client partnerships.
8+ years experience leading and managing teams with honed insight into effective resourcing and professional development practices.
Accomplished business driver with demonstrated ability to identify and win new business opportunities with a strong record of client engagement and retention.
Extensive experience in digital marketing strategy with an acute understanding of digital deliverables, marketing channels, and stakeholders’ benefit from growing their digital presence. You remain current on best practices within applicable platforms to inform process improvements.
Exemplary track record of leading by example and coaching others with positive, constructive feedback. You respectfully interact with all levels of leadership and contributors, understanding and valuing cultural differences.
Outstanding multitasking skills with the ability to work on a variety of projects across multiple clients within various constraints.

Responsibilities

Lead by example, modeling our values and making them visible in your daily actions and interactions.
Communicate and motivate with the willingness to have candid conversations that drive excellence.
Inspire partnership and trust, fiercely supporting and encouraging your team to bring out the best in others and creating a culture of feedback to bring out the best in you.
Oversee $10M+ budgets, approving statements of work (SOWs) and providing detailed and accurate insights and action plans on account health to Senior and Executive Leadership.
Drive profitable growth and client satisfaction across all business, and proactively expand partnerships into new areas to broaden our service mix.
Be a compelling storyteller, clearly and confidently communicating and aligning all parties’ objectives.
Develop strategic priorities and business opportunities and communicate them to the agency and group leadership.
Inspire, manage, and mentor the Account Services team, encouraging career growth based on key performance indicators. Structure the department for scalability and optimize employee skill sets.
Activate business account and growth plans by motivating group and account leadership. Keep a constant pulse on individual and collective account profitability, guiding change where necessary. Lead teams in identifying expansion opportunities, areas of improvement, facilitating strategic planning cross-functionally, and pitching new or enhanced work to appropriate client stakeholders. Encourage and assess new ways of working and associated revenue streams.
Collaborate with senior leadership to drive the direction of the agency with a dedicated focus on planning and execution of agency Objectives and Key Results.
Establish relationships with key accounts and influencers, regularly monitor client health, and lead crisis management as necessary.