Director of Accounts

Rankings.io•St. Louis, MO

12d•Remote

About The Position

The Director of Accounts will lead and scale a division of the Account Management function, owning client relationships, campaign performance, team development, and financial outcomes for a portfolio of law-firm clients. You’ll partner closely with Sales, SEO, Content, Paid Media, Organic Social Media, Design & Dev, and Technical teams to deliver end-to-end SEM strategies (content, technical optimization, keyword strategy, and paid channels) that drive aggressive, measurable growth. This role is a senior, client-facing leadership position that acts as the escalation point for complex client situations and is responsible for retention, growth, and operational excellence.

Requirements

5+ years of account management or client services experience at an agency or product company
2+ years in a people-leadership role (or equivalent).
Proven track record managing teams of Account Managers and leading client-facing engagements.
Legal marketing experience with law firm clients.
Strong understanding of paid search, SEO, technical optimization, content strategy, and how these channels work together to drive outcomes.
Ability to work in high pressure client-facing consultations
Demonstrable experience building and managing budgets, forecasting, and reporting on financial/account performance.
Excellent written and verbal communication; comfortable presenting to executives and leading strategic client conversations.
Exceptional organizational and project management skills
Ability to self-direct and manage multiple projects simultaneously
Conflict resolution and escalation management experience; strong negotiation skills.
Great aptitude in building and maintaining customer relationships
Data-driven: experience defining and reporting against KPIs and using analytics tools (e.g., GA4, Search Console, reporting platforms).
Experience with CRM/PM tools (HubSpot, ClickUp or similar).
Bachelor’s degree in Business, Marketing, Communications, Sales or equivalent experience (BS/BA preferred — or equivalent work experience).

Nice To Haves

Experience scaling account operations and building SOPs for growing teams.

Responsibilities

Lead and grow the Account Management team: hire, onboard, coach, set goals, run regular 1:1s and performance evaluations.
Own client retention and growth across your team’s portfolio and act as the client escalation point alongside Account Managers.
Help build and manage client budgets and forecast spend to achieve client ROI and company revenue goals.
Collaborate with operations to ensure timely delivery of services and campaign milestones across cross-functional teams (SEO, Content, Ads, Technical).
Drive strategic, high-value client conversations (quarterly business reviews, roadmaps, upsell/cross-sell opportunities).
Define and track KPIs and success metrics (retention, MRR, client satisfaction, on-time delivery, campaign performance).
Create, document, and continuously improve SOPs, playbooks and reporting for the Accounts team.
Provide structured feedback, career development and training to Account Managers, including run regular skills enablement.
Lead incident and escalation resolution, preserving client trust and ensuring root-cause remediation.
Produce executive-level reporting and communicate team progress, risks and opportunities to senior leadership.
Partner with Sales to ensure smooth handoffs and prioritization of client needs.