Director of National Accounts

Trump Miami Resort Management LLC

16d

About The Position

Represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.

Requirements

• Basic hotel product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Basic knowledge of the hotel structure/layout and how all departments interact.
• Basic knowledge of various types of set up styles used in the meeting rooms.
• Basic knowledge of audio visual equipment, telecom equipment, lighting and room temperature control.
• Extensive knowledge of market and related meeting industry.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Ability to complete a contract in compliance with all checklists, standards and hotel policies.
• Interpersonal skills to provide overall guest satisfaction.
• Minimum of two years of college level courses with an emphasis on business or communications required.
• Experience in a resort, private club or wellness related field.

Nice To Haves

• Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred.
• CPR Certified Preferred.

Responsibilities

• Represent hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales (and Marketing).
• Represent hotel in significant interactions dealing with guests relative to sales and operational questions, concerns, and issues. Negotiate contracts with guests and commission agreements with third party agencies.
• Initiate the preparation of proposals and/or contracts to advise prospective guests primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
• Engage in outside sales activities to discuss business opportunities and entertain guests in local and assigned markets (percentage of travel dependent on specific market). Direct site visits and H.O.S.T. programs for respective accounts and participates in tradeshows, industry and guest events.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Conduct site inspections with potential guests, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Provide guidance to sales managers.
• Provide training for administrative support.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree