Head of Account Management - Deutschland/Schweiz (m/f/d)

Jedox

8d•Hybrid

About The Position

Jedox helps companies worldwide plan for a better future. Our Enterprise Performance Management (EPM) software enables finance, sales, and other departments to budget, forecast, and analyze data on an intuitive platform. As a recognized leader in the Gartner® Magic Quadrant™ for Financial Planning Software, we set the standard for innovation and customer success. Our mission is to transform complex planning into #Superplännen, the moment when everything goes as imagined. As the Head of Account Management (Germany/Switzerland), you will drive the expansion of our existing customer base and be responsible for the strategic development of the Account Management department. You will lead a motivated team, establish processes, and collaborate with other departments to continuously increase revenue and customer satisfaction.

Requirements

Minimum of five years of professional experience in Account Management within the SaaS software environment, ideally in EPM, BI, or ERP.
At least two years of functional and disciplinary leadership experience.
Proficiency with sales methodologies such as SPICED or similar.
Proven success in expanding existing customer accounts.
Competence in stakeholder management with the ability to successfully connect internal and external decision-makers, develop sustainable relationships, and drive common goals.
Native German language skills.
Fluent English language skills.

Responsibilities

Account Growth: Responsible for expansion (ACV) within our existing customer base through targeted cross-selling and up-selling, prioritizing accounts based on ICP and potential, and unlocking new revenue streams along the customer lifecycle.
Performance and Forecasting Management: Manage the area based on KPIs and establish transparent reporting and forecasting processes.
Team Leadership: Take on functional and disciplinary responsibility for the Account Management team, set clear goals, manage performance, and foster a high-performing value-selling culture through coaching and development discussions.
Strategic Customer Development: Segment and prioritize the customer portfolio, establish structured account plans with the Customer Success team for successful collaboration and expansion of existing customers.
Relationship Building: Foster strong relationships with relevant stakeholders in Finance, Controlling, IT, and other departments.
Collaboration with Other Departments: Work closely with other departments such as Customer Success, Marketing, Partner Management, and New Customer Sales to ensure success throughout the customer lifecycle.