Head Motor Vehicle Examiner

State of Connecticut•Bridgeport, CT

7d•Onsite

About The Position

The State of Connecticut Department of Motor Vehicles (DMV) invites its current eligible agency employees to apply for the promotion to Head Motor Vehicle Examiner within Branch Operations. This role involves acting as a working supervisor for a unit responsible for the issuance of operators' licenses, titles, and/or registrations. The position is Tuesday-Saturday, full-time (40 hours per week), and the current vacancy is in Danbury, CT, with future vacancies anticipated at other DMV branch locations. This role is an exciting chance for a dedicated professional to support coworkers, share knowledge, help an office operate at its best, guide staff, boost morale, and ensure a positive and efficient customer experience.

Requirements

Current State of CT employee of the agency for at least six (6) months of full-time service or full-time equivalent service.
Five (5) years of clerical experience.
Two (2) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation.
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
Two (2) years of experience as a Motor Vehicle Examiner or one (1) year of experience as a Motor Vehicle Examiner Specialist may be substituted for the General and Special Experience.
Considerable knowledge of the functions and activities of the Department of Motor Vehicles.
Considerable knowledge of office systems and procedures.
Knowledge of record-keeping.
Skills in operating office equipment.
Interpersonal skills.
Oral and written communication skills.
Skills in examining documents to determine compliance with established requirements.
Ability to lead employees.
Ability to read, understand, and apply motor vehicle laws, regulations, policies, and procedures.
Ability to resolve difficult office situations.

Nice To Haves

Experience working in a branch office
Experience providing customer service to individuals from multicultural backgrounds
Experience providing training to coworkers and new staff on DMV systems navigation and document examinations
Experience with Issuance of driver's Licenses, Non-Driver Identifications, Registrations, and review of required documents
Experience managing tasks or priorities while meeting deadlines in a customer service setting
Experience serving the public in face-to-face settings and de-escalating customer issues
Experience performing operational tasks such as reviewing and processing documents for accuracy and completeness
Experience leading staff in a face-to-face customer service environment and coordinating daily workflow
Experience assigning, prioritizing, and reviewing staff work to ensure compliance with agency policies and procedures
Experience working with SalesForce appointment scheduler and MPay (Main Payment) processes
Experience preparing and maintaining operational records, production reports, inventories, and administrative documentation in accordance with branch operations guidelines

Responsibilities

Assigns duties and reviews results for accuracy, effectiveness, and conformance with policy.
Reviews and evaluates courtesy and attitude toward the public and other employees.
Studies and analyzes office tasks performed.
Oversees and coordinates the daily work involved in the issuance of official motor vehicle documents.
Prioritizes, schedules, and assigns duties.
Maintains proper workflow.
Provides on-the-job training to unit staff.
Resolves individual work-related problems.
Maintains daily records.
Orders supplies.
Ensures the accuracy and efficiency of unit work.
Completes inventory and production reports.
Obtains from and provides information to a variety of personnel within other divisions, departments, or the public.
Examines and processes applications and supporting documentation.
Issues official documents.
Operates automated and other office equipment.
Performs related duties as required.