Head Lifeguard

Callaway Gardens

About The Position

Responsibilities and Duties Approach all encounters with guests and team members in a friendly, service-oriented manner. Maintain regular attendance in compliance with Callaway standards, as required by scheduling. Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working. Always comply with Callaway standards and regulations to encourage safe and efficient operations. Serve as the on-duty lead for lifeguards during assigned shifts. Provide real-time coaching, guidance, and support to lifeguard staff. Ensure proper lifeguard coverage, rotations, and break compliance. Model professional behavior, vigilance, and exceptional guest service. Communicate staffing or operational concerns to the Aquatics Supervisor. Support daily opening, operation, and closing procedures for beach and aquatic areas. Ensure lifeguards maintain proper surveillance, positioning, and readiness. Monitor water conditions, weather, guest activity, and potential hazards. Enforce aquatic rules and policies consistently and professionally. Serve as the lead responder during rescues, medical incidents, or emergencies until relieved by management. Assist in conducting safety checks, equipment inspections, and hazard mitigation. Complete accurate incidents, rescue, and injury reports. Participate in post-incident debriefs and safety reviews. Immediately address unsafe behaviors or conditions. Perform other duties as assigned by supervisor or management. Attend all meetings/training as required by supervisor or manager. Qualifications Education & Experience: 1–3 years of lifeguarding experience in an aquatic or beach environment. Prior lifeguard or supervisory experience preferred. Ability to obtain Ellis & Associates Special Facilities licensure within first six months of employment. Experience in resort, waterpark, or high-guest-volume aquatic environments preferred. Physical Requirements: Ability to perform continuous surveillance and respond quickly to emergencies. Strong swimming ability, including open-water or beach rescues as applicable. Ability to lift, carry, or assist guests or equipment up to 50 lbs. Ability to stand, walk, and remain alert for extended periods. Comfortable working outdoors in varying weather and water conditions. Ability to work weekends, holidays, and extended hours as required. Skills & Qualifications: Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member. Be able to evaluate and select among alternative courses of action quickly and accurately Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests. Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits. Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need. Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests. Be able to work with and understand financial information and data and perform basic math functions. Be able to show thorough knowledge of lifeguarding practices, rescue techniques, and emergency action plans.

Requirements

1–3 years of lifeguarding experience in an aquatic or beach environment.
Ability to obtain Ellis & Associates Special Facilities licensure within first six months of employment.
Ability to perform continuous surveillance and respond quickly to emergencies.
Strong swimming ability, including open-water or beach rescues as applicable.
Ability to lift, carry, or assist guests or equipment up to 50 lbs.
Ability to stand, walk, and remain alert for extended periods.
Comfortable working outdoors in varying weather and water conditions.
Ability to work weekends, holidays, and extended hours as required.
Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
Be able to evaluate and select among alternative courses of action quickly and accurately
Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
Be able to work with and understand financial information and data and perform basic math functions.
Be able to show thorough knowledge of lifeguarding practices, rescue techniques, and emergency action plans.

Nice To Haves

Prior lifeguard or supervisory experience preferred.
Experience in resort, waterpark, or high-guest-volume aquatic environments preferred.

Responsibilities

Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
Always comply with Callaway standards and regulations to encourage safe and efficient operations.
Serve as the on-duty lead for lifeguards during assigned shifts.
Provide real-time coaching, guidance, and support to lifeguard staff.
Ensure proper lifeguard coverage, rotations, and break compliance.
Model professional behavior, vigilance, and exceptional guest service.
Communicate staffing or operational concerns to the Aquatics Supervisor.
Support daily opening, operation, and closing procedures for beach and aquatic areas.
Ensure lifeguards maintain proper surveillance, positioning, and readiness.
Monitor water conditions, weather, guest activity, and potential hazards.
Enforce aquatic rules and policies consistently and professionally.
Serve as the lead responder during rescues, medical incidents, or emergencies until relieved by management.
Assist in conducting safety checks, equipment inspections, and hazard mitigation.
Complete accurate incidents, rescue, and injury reports.
Participate in post-incident debriefs and safety reviews.
Immediately address unsafe behaviors or conditions.
Perform other duties as assigned by supervisor or management.
Attend all meetings/training as required by supervisor or manager.