Head Library Clerk

McGill University•Montreal, QC

2d•CA$31 - CA$39•Hybrid

About The Position

Under the direction of the Supervisor, Lending & Access Services, oversees the day-to-day operations of the Humanities & Social Sciences Library’s circulation department. Organizes, distributes and verifies the work of others and participates in their training. Develops procedures and makes recommendations to improve unit efficiency. Acts as a resource person, resolves problems, instructs others and provides technical advice. Maintains records. Processes library materials and interlibrary loan requests.

Requirements

DEC in Information and Library Technologies or Bachelors degree (desired).
A high level of interpersonal skills.
Demonstrated client-focus and service-orientation.
Strong problem-solving skills.
Proven ability to address complex enquiries from users regarding hold requests, Network Loan requests, room bookings, and the processing of course reserves.
Ability to take initiative and think creatively.
Proven organizational skills, with strong ability to multi-task and prioritize to meet regular and on-going deadlines.
Proven record of reliability, punctuality, and professionalism.
Demonstrated ability to work in a PC environment using word-processing, spreadsheets, databases, e-mail, Microsoft Teams, and internet.
Physical requirements include moving and lifting weights of up to 20 kgs., handling dusty and other various types of library materials, shelving and shifting books, bending, walking (may include walking between buildings), working while standing.
Experience working with library technologies and systems.
Strong communication skills.
English, spoken and written.
French, spoken and written.
The level of English required for this position has been assessed at level #(3) on a scale of 1-4.
DEP - Office Systems 4 Years Related Experience
Must be authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Nice To Haves

Experience working with budgets, ordering supplies, and using systems such as (or similar to) McGill Marketplace, Minerva, and Banner is an asset.

Responsibilities

Acts as resource person, resolves problems and instructs others. Provides technical guidance and assistance concerning work methods, the use of equipment and techniques.
Receives payments and issues receipts. Checks the Moneris receipts and prepare a monthly report for the Library Finance Team.
Provides basic reference service, such as demonstrating the routine use of the public catalogue and other finding aids. Assists users in locating library materials by performing simple title, author, subject and keyword searches.
Processes loan, returns, renewals and holds of library materials. Issues borrowing cards.
Provides information concerning general library policies, procedures, and the location of library resources. Contacts users concerning matters such as overdues and the arrival of holds. Monitors compliance with library regulations.
Compiles data. Prepares reports. Analyzes and discusses results and their interpretation with others. Maintains records and files.
Locates, collects, sorts and shelves library materials. Conducts inventory, shelf reading, and collection-shifting projects as required. Performs searches for library materials.
Receives interlibrary loans requests. Verifies availability and location of items. Retrieves and prepares items for loan or forwards requests to appropriate institution.
Assists in the selection and scheduling of staff.
Participates in the coordination of the Course Reserves Service and processes course reserve requests, including: corresponding with users and with other library units; retrieving materials, processing materials, shelving materials.
Makes reservations for use of graduate study spaces (carrels, lockers, offices). Provides building access for authorized users.
Uses office equipment such as computer, scanner, microfilm reader, and photocopier.

Benefits

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits