Library Clerk

City of Aurora

3d•$18 - $22•Onsite

About The Position

The City of Aurora's Library and Cultural Services Department is looking for a Library Clerk to provide the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong, friendly customer service skills, attention to detail, and a genuine interest in helping people from a diverse community of all ages, educational, and socioeconomic backgrounds are essential for success in this position.

Requirements

High School Diploma or GED
At least 6 months customer service and/or retail experience.
Customer service techniques
Routine software/computer systems including the internet
Email, word processing, spreadsheets, database input/use
Inventory/customer transaction systems.
Ability to deal with stressful situations with tact and diplomacy
Exercise good judgement in difficult and/or tense situations.
Tactfully and judiciously implement customer conduct policies.
Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner
Cash handling experience
Use general office equipment, computers, calculators, and copy/fax machine
Pay close attention to detail.
Perform basic mathematical calculations
Follow oral and written instructions

Nice To Haves

Experience within a library system is a plus.
Ability to speak Spanish a plus

Responsibilities

Provides friendly and professional customer assistance for library service needs.
Checks books/other items in and out through computerized system.
Answers general customer questions regarding library policy, procedures and customer accounts.
Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
Redirects more advanced reference questions to Reference staff as appropriate.
Operates a cash register and credit card machine, conducts customer payment transactions, maintains a cash drawer.
Performs data entry into library system, spreadsheet and other databases.
Sorts, processes, shelves and assists with other general library materials inventory management duties.
Retrieves paged items from shelves.
Assists with research and programs as needed.
Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
Provides friendly, efficient and professional service to customers in-person, by telephone and email.
Conducts general office/administrative/clerical tasks as needed.
Performs additional duties as assigned.