Head Housekeeper

Seaside Vacation Homes•Seaside, OR

3d•$48,000 - $55,000•Onsite

About The Position

Seaside Vacation Homes is seeking a Head Housekeeper / Team Manager to lead a team of approximately 7-10 Property Manager Housekeepers. This is a management role focused on leading people and delivering results in a housekeeping operation, not a housekeeping job with some management duties. The successful candidate will be responsible for the quality, productivity, development, and day-to-day performance of their team, ensuring that homes are cleaned to company standards, on time, and on budget. While the scheduling is handled by a dedicated role, the manager will focus on executing the plan, monitoring progress, maintaining quality, solving problems, coaching employees, and creating urgency when necessary. The role emphasizes coaching, inspecting, correcting, and following through, with an emphasis on developing employees rather than just fixing mistakes. The company utilizes performance report cards to help managers identify areas needing attention and address the root causes of issues. A strong eye for quality and the ability to see details that guests might notice are crucial. Experience in areas such as housekeeping, hotels, vacation rentals, property management, or team leadership is beneficial. The company values leadership, attention to detail, and the ability to build a team that can succeed with continuous growth and learning opportunities.

Requirements

Ability to lead people and deliver results in a housekeeping operation.
Maintain visibility over the entire operation.
Ability to identify issues, explain changes, retrain, and verify corrections.
Ability to inspect, train, and hold the standard.
Ability to utilize performance data to focus management efforts.
Ability to address the root causes of recurring problems.
Ability to observe, teach, demonstrate, motivate, correct, set expectations, track performance, and build confidence.
Strong eye for quality and attention to detail.
Ability to walk into a home and see the details, including missed dust, poorly made beds, cleanliness issues, worn items, maintenance issues, etc.
Experience in team leadership.
Ability to create energy and urgency when a team needs it.
Comfortable giving clear, direct feedback.
Belief that accountability and support can exist at the same time.
Ability to juggle interruptions without losing control of the bigger picture.
Ability to recognize the difference between an employee who needs training and one who isn't meeting expectations.
Care about quality and productivity.
Follow through after the initial conversation.
Comfortable documenting performance.
Ability to learn an established system before deciding how to change it.
Pride in building a team that can succeed without constant supervision.
Full-time availability.
Willingness to work one weekend day each week.
Adaptability to work during busy periods including weekends, summers, and holidays.

Nice To Haves

Experience in housekeeping or professional cleaning.
Experience in hotels or resorts.
Experience in vacation rentals.
Experience in property management.
Experience in property care or facilities.
Experience in building trades or construction.
Experience in restaurant or retail operations.
Experience in coaching or other performance-based leadership environments.
Experience from a sports-coaching background.
Experience from an entrepreneurship, manufacturing, or sales background.

Responsibilities

Lead and manage a team of approximately 7-10 Property Manager Housekeepers.
Ensure the quality, productivity, development, and day-to-day performance of the team.
Oversee the execution of daily plans, monitor progress, and maintain quality standards.
Solve problems, coach employees, and create urgency when necessary to keep the operation moving.
Maintain visibility over the entire operation to ensure homes are ready on time, on budget, and to company standards.
Identify issues, explain necessary changes, retrain or demonstrate techniques, and verify corrections.
Inspect the standard, train the standard, and hold the standard.
Utilize performance report cards to understand team performance and identify areas needing attention.
Address the root causes of recurring problems, not just immediate issues.
Motivate, correct, set expectations, track performance, and build confidence within the team.
Ensure employees become more capable and independent over time.
Provide encouragement and accountability to team members.
Rally the team during busy periods without creating chaos.
Focus management efforts based on performance data.
Maintain urgency without sacrificing quality.
Follow through on commitments and actions.
Document performance and provide clear, direct feedback.
Learn and implement established systems and procedures.
Work within an established management structure with HR support.