Head Host - OMNIA Dayclub Las Vegas

Tao Group Hospitality•Las Vegas, NV

2d•Onsite

About The Position

The Head Host is responsible for checking in and managing the seating of all guests, including both reservations and walk-ins. This role manages the reservation book and accepts walk-in guests to help maximize seating for each shift. The Head Host greets and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Requirements

Previous hospitality experience.
Previous Maitre d’ and/or Tao Group Hospitality Wing experience
Experience in a high-volume restaurant/nightclub/lounge
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Tao Group Hospitality in-venue Maitre d’ training

Responsibilities

Anticipate and accommodate all guest needs
Provide professional and exceptional service at all times
Present menus, answer questions, and make knowledgeable suggestions for all food and beverage items
Inform guests of all specials and promotions, including prices
Solicit allergy or dietary restrictions from each guest and communicate them appropriately
Accurately enter all orders into the POS system
Ensure timely and correct delivery of all food and beverages to guests
Maintain cleanliness and organization of assigned stations and the entire venue
Follow supervisor instructions, communicate effectively, and support coworkers as a team player
Possess in-depth knowledge of all food and beverage menus, as well as the company
Serve all alcoholic beverages in accordance with state regulations and alcohol awareness training standards
Follow company procedures when providing bottle service
Follow proper procedures for handling cash and payment cards
Comply with Department of Health regulations and company sanitation standards
Accurately complete all end-of-shift financial procedures
Communicate guest needs to Front-of-House and Heart-of-House team members, managers, and chefs
Properly set up the cocktail lounge, bar, and side stations, and perform side work and other opening/closing duties as directed by management, including: Ensuring all lounge furniture is clean and free of debris, Setting tables with appropriate settings, Stocking side stations with required supplies, Performing opening and closing side work as prescribed
Report all breakage or damage of equipment and furniture immediately to management
Attend and actively participate in daily pre-service meetings
Attend and participate in all scheduled training sessions and departmental meetings
Learn by observing and listening to others, sharing knowledge, and leading by example
Maintain a positive and professional attitude at all times
Demonstrate knowledge of Tao Group Hospitality, its partners, and related hotel environments
Work collaboratively as part of a team and offer help and support to fellow team members
Assist with and complete additional tasks as assigned