Head, Global Exam Management
About The Position
CFA Institute is seeking an experienced assessment or exam management leader to fill the role of Head, Global Exam Management. This senior leadership position is responsible for the strategy, governance, and administration of examinations within the Education portfolio, ensuring global exam delivery is consistent, secure, reliable, and fair. The role involves overseeing global exam delivery, vendor governance, candidate-facing policies, security, grading logistics, and results reporting. The Head, Global Exam Management will also play a crucial part in a major test-vendor RFP and contribute to the future direction of the CFA Program as part of the Education Leadership Team, adapting to evolving trends like skills-based education, AI, and changing candidate expectations.
Requirements
- Senior leadership experience in testing, assessment, credentialing, certification, or a closely related exam-delivery environment.
- Clear evidence of leading complex exam, assessment, or service-delivery logistics at scale.
- Experience managing major external vendors or partners, including performance oversight, governance, escalation, and continuous improvement.
- Strong people leadership experience, ideally leading sizeable specialist teams through change.
- Ability to balance operational rigor, exam security, candidate experience, fairness, accessibility, and risk.
- Strong judgment, detail orientation, and emotional intelligence, with the ability to influence cultural change across a specialist function.
- Experience working across complex stakeholder groups, potentially including regulators, professional bodies, vendors, internal leadership teams, and global operational partners.
- Finance industry experience is helpful but not required; relevant testing or credentialing experience from other sectors is welcome.
Responsibilities
- Lead global exam management across delivery, security, candidate policy, grading logistics, and results reporting.
- Oversee strategic testing-vendor relationships, including performance governance, service delivery, escalation management, KPIs, and SLAs.
- Ensure examinations are delivered consistently, securely, reliably, and fairly across global markets and test-centre networks.
- Lead a sizeable specialist team and strengthen ways of working across Education, Operations, Legal, Customer Service, Risk, and other partners.
- Review and evolve testing policies to support fairness, accessibility, and candidate experience while safeguarding exam integrity.
- Contribute to major strategic initiatives, including the upcoming test-vendor RFP and broader Education priorities.
- Represent Exam Management on the Education Leadership Team, helping shape direction for the CFA Program and wider Education portfolio.
Benefits
- Eligibility for an annual discretionary incentive bonus
- 12% employer contribution to a 401(k) or pension plan
- Comprehensive medical benefits package
- Generous time off
- Competitive retirement plans
- Flexible work options
- Wellbeing and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
