Head Coach & Community Manager - Santana Row, CA

[solidcore]•San Jose, CA

2d•Onsite

About The Position

[solidcore] is seeking a Head Coach who is passionate about the [solidcore] brand and workout. This role reports to the Area Manager and is responsible for supporting the studio's success and contributing to [solidcore]'s mission as a company. The Head Coach is expected to exemplify exceptional coaching qualities, leading an average of eight (8) classes per week. This position is crucial for delivering a best-in-class experience and setting high standards for other coaches. The Head Coach will also focus on coach development, providing consistent feedback and support during new coach trainings. Responsibilities include serving as the studio's lead coach, maintaining a consistent class schedule, setting expectations for coaches, delivering a superior fitness and customer service experience, meeting utilization and retention goals, assisting with daily studio operations under the Area Manager's direction, leading community outreach and marketing efforts, providing coach development and feedback, resolving client concerns, managing retail operations and product knowledge, and executing operational tasks such as supply ordering and inventory. The role also involves ensuring the studio and equipment are well-maintained and performing other assigned duties.

Requirements

This is a permanent, exempt, full-time position with an expected 40 hours per week (including 8 classes coached).
Flexible and variable availability including weekends & holidays with ability to accommodate coach training schedules & the fluctuating needs of the business.
Ability to lift / carry a minimum of 30 pounds.
Proficiency in g-Suite and MS office, specifically excel and google sheets.
Optimism and hard work with a love for health, fitness, and the [solidcore] workout.
Passionate about helping others become the strongest version of themselves and achieve their goals.
Passionate about building relationships and developing teams, creating an environment that fosters growth.
Ability to thrive in a fast-paced, people-focused, entrepreneurial environment.
1-2 years prior group fitness experience.
Outgoing and personable with a desire to build relationships within and outside the [solidcore] community.
Team player with a positive attitude.
Genuine desire to inspire and motivate others.
Reliable and professional.
Comfortable on a mic leading a fast-paced class with loud music and lots of energy in the room.
Ability to model the [solidcore] brand and culture and serve as a lead representative of the [solidcore] community.
Superior client relations and communication skills.

Responsibilities

Serving as the [solidcore] studio’s lead coach, maintaining a full schedule of 8 classes per week.
Serving as an example and setting the expectations for new and existing coaches.
Delivering a best-in-class fitness and customer service experience consistent with [solidcore] standards.
Meeting company utilization & retention expectations on both an individual level and for the studio as a whole.
Taking direction from the Area Manager to assist with day-to-day operations of the studio.
Lead outreach and marketing efforts as necessary to scout new clients and create long-term partnerships in the community.
Providing coach development to a team of coaches, delivering informal/formal feedback & assisting new coach trainings with in-person support.
Assisting as needed with responses to client requests and resolving concerns promptly and effectively.
Maintaining product knowledge for all studio retail operations, including class packages, current promotions, and apparel.
Executing routine operational tasks including, but not limited to ordering supplies, conducting inventory, and maintaining sales logs.
Ensuring the studio and equipment remain impeccable and fully-functioning at all times.
Other duties and projects as assigned and as needed.