Head Clerk SF

Woodlands Market•San Francisco, CA

2d•$21 - $25•Onsite

About The Position

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has openings for Head Cashiers / Customer Service Superstars! If you are fast, friendly, accurate and reliable this is the perfect position for you! Head Clerks are incharge of making sure the front end runs smoothly. This includes directing traffic as well as jumping in to cashier, bag, count tills, or any other tasks that is needed to effectively run the front end of the store. You will train, coach and motivate employees within the customer service department. You may be required to help resolve an occasional conflict as well. You will be an essential point person for the overall store operations when the Store or Assistant Store Manager is not present. In order to properly assist customers, this person must have fantastic product knowledge or at least learn very quickly about them and where they are located within the store. Smiling, laughing and making shopping and working at woodlands a fun place is an essential job function. Oversee and authorize customer returns, exchanges, merchandise credits, check authorization, charge sends, discretion discounts; assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to Company policies and procedures. Coordinate Front End service coverage for cashiers and baggers. Perform cashier and bagging duties as necessary. Responsible for assisting in training of new cashiers and baggers. Responsible for assisting in the preparation of daily deposits and change. Ensures compliance of Company policies, procedures and practices and supports Company loss prevention efforts. Oversees the productivity, breaks and daily scheduling of all cashiers and baggers. Motivates, coaches and mentors customer service staff Manages store in absence of Store or Assistant Store Manager Works with management to address personnel and performance issues Provides orderly maintenance and ordering of front end supplies. Provide information to customers requesting special orders or out-of-stock items. As needed, check front lot parking

Requirements

Effective customer service (service orientation etc)
In-depth knowledge of foods and store products
Able to prioritize work and handle multiple, concurrent tasks
Excellent verbal and customer service skills
Ability to process information/merchandise through computer system and POS register system
Ability to freely access all areas of the store including selling floor, stock area, and register area
Ability to work varied hours/days as business dictates

Responsibilities

Directing traffic
Cashier
Bag
Count tills
Train, coach and motivate employees within the customer service department
Resolve an occasional conflict
Oversee and authorize customer returns, exchanges, merchandise credits, check authorization, charge sends, discretion discounts
Assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to Company policies and procedures
Coordinate Front End service coverage for cashiers and baggers
Perform cashier and bagging duties as necessary
Responsible for assisting in training of new cashiers and baggers
Responsible for assisting in the preparation of daily deposits and change
Ensures compliance of Company policies, procedures and practices and supports Company loss prevention efforts
Oversees the productivity, breaks and daily scheduling of all cashiers and baggers
Motivates, coaches and mentors customer service staff
Manages store in absence of Store or Assistant Store Manager
Works with management to address personnel and performance issues
Provides orderly maintenance and ordering of front end supplies
Provide information to customers requesting special orders or out-of-stock items
Check front lot parking

Benefits

Competitive wages
Comprehensive Health/Dental/Vision Insurance
Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
Holiday premium pay for time worked on recognized holidays
20% store discount
50% shift meal discount
$40 subsidy towards non-slip shoes every 90 days
Awesome, team-oriented environment
Opportunities for growth and development
Must meet minimum hours for some benefits/max lunch discount $6.00