Head Cashier

Elder's ACE Hardware•Chattanooga, TN

11d•Onsite

About The Position

The Head Cashier is responsible for troubleshooting point of sale problems, effectively training and directing the activities of cashiers, and setting the standard for customer service. This role ensures that front-end associates consistently follow all policies and procedures, including safety guidelines, and communicates any issues to the manager. The Head Cashier maintains awareness of all promotions and advertisements, performs register sales transactions accurately and efficiently, and handles other tasks as assigned by store management. This position acts as a lead cashier, providing training and reviewing the work of other cashiers without formal supervisory responsibilities. They also assist with cashier work schedules and management in interviewing new cashiers. The Head Cashier relays communication between management and associates, watches for shoplifters and takes appropriate action, and provides motivation and leadership to associates in the assigned department.

Requirements

High School degree, some college preferred.
Prior experience managing associates and handling cash, preferably in a retail environment.
A commitment to service, excellence and customer satisfaction.
Ability to take leadership role in training and coaching team members on skills needed to positively impact sales.
Ability to communicate with associates and customers.
Demonstrate strong attention to detail.
Maintain composure while supervising multiple tasks and handling customer complaints.
Solid team player with excellent interpersonal skills with a strong willingness to learn.
Knowledge of retail computer systems, electronic cash registers, Microsoft Office.

Nice To Haves

Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Troubleshoot point of sale problems.
Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service.
Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to the manager.
Maintain awareness of all promotions and advertisements.
Perform register sales transaction quickly and accurately in accordance with cash control procedures and customer service guidelines.
Perform other tasks as assigned from time to time by store management.
Acts as lead cashier without formal supervisory responsibilities in training and reviewing the work of cashiers.
Assists with the work schedule of cashiers.
Assist management in the interviewing of new cashiers.
Relay communication to associates from management and vice versa.
Watch for shoplifters and take action, in line with Elder’s policy, that discourages shoplifting.
Provide motivation and leadership to associates in the assigned department.
Other duties as assigned.