Full Time - Head Cashier - Closing

Lowe's Companies, Inc.•Woburn, MA

23h•Onsite

About The Position

The Head Cashier is responsible for providing excellent customer service, processing sales transactions, and supervising the front-end team. This role involves assisting customers with their needs, managing the checkout area, and ensuring a smooth and efficient customer experience. The Head Cashier also plays a role in maintaining store appearance and safety standards.

Requirements

Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience using common retail technology, such as smart phones and tablets.
1 to 2 years of retail experience as a cashier.
Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
1 to 2 years of experience as a head cashier.
1 to 2 years of experience working in any department at a Lowe's retail store.
1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).

Responsibilities

Monitor and assist customers at self-checkout registers.
Proactively greet, assist, and engage with customers.
Locate, demonstrate, and help customers select merchandise.
Respond knowledgeably and promptly to customer and employee questions.
Process sales transactions, returns, and refunds using a cash register.
Provide monetary change to cashiers.
Supervise, coach, and support the CSA Front End Team.
Remove security tags, verify product information, and bag merchandise.
Answer incoming phone calls and direct calls or take messages.
Open additional registers as needed to ensure adequate coverage.
Assist in line management to improve checkout turnaround time.
Prepare the register area at the beginning and end of shifts, ensuring functionality of registers and stocking supplies.
Inspect returned merchandise for damages.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Review and place online orders and returned merchandise in appropriate areas.
Look up product information and competitor prices for price matching.
Record all items used in the store on store use lists.
Monitor the amount of cash in drawers to ensure it does not exceed requirements.
Monitor merchandise entering and leaving store entrances and exits.
Detect common signs of shoplifting, theft, and other security risks and communicate them to management.
Ensure compliance with housekeeping standards to maintain cleanliness and organization.
Maintain a safe and secure work environment.
Adhere to all safety requirements relevant to job duties.
Operate store equipment as needed.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards